Spancore Technology·1 day ago
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Hiring Fresher - BPO Executive - Coimbatore
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What you'll do
- Handle inbound and/or outbound customer calls professionally.
- Understand customer concerns and provide appropriate solutions.
- Maintain clear and effective communication with customers.
- Record customer details and call-related information accurately.
- Follow company policies, processes, and quality standards.
- Meet assigned performance and customer-service targets.
- Escalate complex issues to the appropriate team when required.
What they're looking for
- Good communication skills in English.
- Basic computer knowledge.
- Customer-service orientation and a positive attitude.
- 12th Pass
Nice to have
- Tamil-speaking candidates may be preferred depending on the process.
- Experienced candidates can apply, depending on the process requirements.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
BPO Voice Process - Job DescriptionSpancore Technologies, Coimbatore is looking for enthusiastic and customer-focused candidates for a BPO Voice Process role. The position involves handling customer calls, understanding customer requirements, providing accurate information, resolving queries, and maintaining a positive customer experience.Key Responsibilities:Handle inbound and/or outbound customer calls professionally.Understand customer concerns and provide appropriate solutions.Maintain clear and effective communication with customers.Record customer details and call-related information accurately.Follow company policies, processes, and quality standards.Meet assigned performance and customer-service targets.Escalate complex issues to the appropriate team when required.Requirements:Good communication skills in English.Tamil-speaking candidates may be preferred depending on the process.Basic computer knowledge.Customer-service orientation and a positive attitude.Freshers and experienced candidates can apply, depending on the process requirements.Job Location: CoimbatoreRole: BPO Voice Process / Customer SupportEmployment: Full-time
Experience
0 - 3 Years
No. of Openings
25
Education
12th Pass
Role
BPO Executive
Industry Type
Call Centre / BPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
No. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore
Company
Spancore Technology
Coimbatore, India
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