Care Services Coordinator - Maternity Cover

Care Services Coordinator (Maternity Cover - Fixed Term 12 Months)

Location: Swindon Office Based
Hours: Full-Time, 40 Hours per Week
Contract: Fixed-Term (12 Months - Maternity Cover)
Start Date: September 2026

Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum)

We are looking for an experienced and compassionate Care Coordinator to join our team on a 12-month fixed-term maternity cover contract, starting in September.

This is an exciting opportunity for someone who is passionate about building strong partnerships across health and social care to ensure people can return home safely and receive the support they need.

The primary focus of this role is to work closely with Great Western Hospital (GWH) and community healthcare professionals, coordinating referrals and supporting smooth, timely transitions from hospital to home. You will play a key role in developing and maintaining professional relationships with discharge teams, community services, and local healthcare partners, ensuring individuals receive responsive, person-centred care when they need it most.

You will work collaboratively with a wide range of professionals including Hospital Discharge Teams, Social Workers, Occupational Therapists, GPs, District Nurses, Community Healthcare Teams, and other partner agencies to coordinate care packages, respond to referrals, and promote positive outcomes for customers living independently at home.

Alongside this, you will support the day-to-day coordination of our domiciliary care service, helping to ensure high standards of care delivery and continuity for both customers and care staff.

Key Responsibilities

Hospital & Community Coordination

• Build and maintain excellent working relationships with Great Western Hospital, community healthcare teams, and local partner organisations.
• Coordinate referrals from hospitals, healthcare professionals, and community services to ensure safe and timely care at home.
• Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses, and other healthcare professionals.
• Support hospital discharges by arranging care packages quickly and efficiently.
• Ensure all referrals are managed professionally, with effective communication throughout the customer's journey.
• Promote collaborative working across health and social care services to achieve the best possible outcomes.

Care Coordination

In addition to the above, you will also:

• Develop and maintain efficient staff rotas that promote continuity of care and minimise travel time.
• Match carers with customers based on skills, experience, and individual needs.
• Manage last-minute changes, emergency cover, and staff absences.
• Act as a key point of contact for customers, families, and care staff.
• Respond promptly to telephone calls, emails, and messages.
• Record and escalate concerns, complaints, compliments, and safeguarding issues appropriately.
• Work closely with the Registered Manager and wider care team to maintain high standards of service quality.
• Participate in the shared out-of-hours on-call rota, providing support to customers and staff while managing emergencies and operational queries.

About You

We are looking for someone who has:

• A minimum of 1 year's hands-on care experience (essential).
• Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable)
• Excellent communication skills and the confidence to build professional relationships across health and social care.
• Strong organisational and problem-solving abilities.
• Experience in rota planning or scheduling (desirable).
• Confidence using care management or rostering systems (training provided if required).
• The ability to work independently while thriving as part of a supportive team.

Why Join Us?

First City is a leading provider of high-quality community care, rated Outstanding by the CQC. Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care.

We value our team and offer a wide range of benefits to support your growth and well-being:

• £26,790.40 per year + additional earnings for shared on-call rota
• 28 days annual leave (inclusive of public holidays)
• Workplace pension scheme with NEST
• Ongoing training and career progression opportunities
• Industry-recognised qualifications
• Blue Light Card discount scheme
• Employee Assistance Programme (Health Assured)
• Local motor maintenance discount
• Refer-a-friend bonus scheme

If you enjoy working collaboratively with healthcare professionals, coordinating high-quality care, and making a real difference in your local community, we'd love to hear from you.