Claims Support Technician
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What you'll do
- Manage a repair-based portfolio
- Setting up and overseeing repairs on our in-house claims system
- Scheduling engineers
- Updating records
- Ensuring timely repair progression
- Diarising activities
- Liaising with customers, contractors, and clients
- Ensuring repairs are completed promptly with excellent customer service
- Telephone and written interactions with key stakeholders
- Regular email and diary checks
- Prioritising urgent requests or complaints
What they're looking for
- Experience in a customer service office environment
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
- Initiative to overcome challenges and confidence to escalate issues where necessary to achieve the desired outcomes.
Nice to have
- Experience with schedules of work is a plus.
- Contractor repair support experience will be a distinct advantage.
- Background in claims handling, the construction industry, or customer service
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Claims Support TechnicianBe the calm voice claimants rely on to get their lives back on track.
Job Location: Cardiff/Birmingham
Job Type: Permanent Full Time Position
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Claims Support Technician on a hybrid basis in Cardiff or Birmingham.
We have an exciting opportunity for someone with a background in claims handling, the construction industry, or customer service.
You will manage a repair-based portfolio, setting up and overseeing repairs on our in-house claims system, scheduling engineers, updating records, and ensuring timely repair progression.
Experience with schedules of work is a plus. You should be skilled in diarising activities, liaising with customers, contractors, and clients, and ensuring repairs are completed promptly with excellent customer service.
The role involves telephone and written interactions with key stakeholders, regular email and diary checks, and prioritising urgent requests or complaints. Being highly organised is essential.
It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
Experience in a customer service office environment
Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
Initiative to overcome challenges and confidence to escalate issues where necessary to achieve the desired outcomes.
Contractor repair support experience will be a distinct advantage.
The skills that will be developed once working:
We will provide all the Sedgwick specific training you need to thrive in this role
What we’ll give you for this role:
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Other benefits
Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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