Claims Team Manager

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for a Claims Team Manager to join our Group Protection Claims team. You will lead a talented group of Claim Specialists to deliver excellent customer outcomes. This is a fantastic opportunity to shape team performance, influence service delivery and make a meaningful difference to customers at important moments in their lives.

What you'll be doing:

• Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims service
• Aligning team objectives with departmental goals, service levels and performance targets
• Monitoring performance using management information and responding to trends and changes
• Recruiting, developing and supporting colleagues to build capability and maintain service excellence
• Overseeing claims assessment and decision making, including authorising payments within agreed limits
• Building and maintaining strong relationships with corporate clients, intermediaries and stakeholders
• Ensuring compliance with legislation, regulations and internal policies including data protection requirements
• Driving continuous improvement by identifying themes, resolving issues and enhancing processes

Who we're looking for:

• Proven experience leading and developing teams in a service-driven environment
• Strong communication and influencing skills, with the ability to build effective relationships
• Experience in claims, insurance or financial services is desirable
• Good understanding of risk, governance and regulatory requirements
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to prioritise workloads and adapt to changing business needs
• Commitment to delivering fair customer outcomes and excellent service
• Confidence to challenge, improve processes and support continuous improvement

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

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Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.