NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
9 days ago
Apply with autofill
Apply with autofill
Baicommunications·9 days ago
9 days ago

Client Director - MNO

UK London Paddington Office, United KingdomSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at baicommunications

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • business development
  • contract negotiations
  • account management
  • strategic partnerships

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Developing and executing account growth strategies to achieve revenue and Total Contract Value (TCV) targets.
  • Leading commercial discussions and contract negotiations with Mobile Network Operators on behalf of Boldyn.
  • Building trusted relationships with customer executives and senior stakeholders, positioning Boldyn as a strategic partner.
  • Identifying, shaping and converting new business opportunities across our connectivity portfolio.
  • Leading high-value customer meetings, workshops and executive engagements to align customer needs with Boldyn's solutions.
  • Creating and maintaining robust account plans that support both short and long-term growth objectives.
  • Managing opportunity pipelines through Salesforce, ensuring accurate forecasting and visibility.
  • Collaborating closely with Engineering, Finance, Legal, Operations, Marketing and Delivery teams to ensure successful customer outcomes.
  • Driving commercial governance, sales process consistency and service excellence.
  • Championing a customer-first culture focused on long-term partnerships and exceptional customer satisfaction.

What they're looking for

  • Proven experience managing and growing strategic relationships with Mobile Network Operators or similar enterprise customers.
  • Demonstrated success delivering business development and sales targets within the telecommunications sector.
  • Experience leading complex commercial and contractual negotiations through to successful conclusion.
  • Strong understanding of telecoms infrastructure, connectivity solutions and network technologies.
  • Experience navigating formal procurement, bid and RFP processes.
  • Ability to engage, influence and present confidently at Executive, C-suite and Board level.

Nice to have

  • Degree qualified or equivalent professional experience.
  • Experience selling solutions such as DAS, fibre, Wi-Fi, wireless infrastructure, systems integration or related connectivity services.
  • Strong understanding of commercial models, contract structures and financial business cases.
  • Familiarity with engineering, project delivery and telecom deployment environments.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Client Director – Mobile Network Operators (MNO)

Drive Strategic Partnerships Across the UK's Leading Mobile Network Operators

At Boldyn Networks, we're building smarter, more connected communities through world-class connectivity solutions. As we continue to grow, we're seeking an experienced Client Director - MNO to lead and develop strategic relationships across our Mobile Network Operator customer base.

This is a highly visible commercial leadership role, responsible for driving revenue growth, securing new business opportunities, leading complex contract negotiations, and strengthening executive-level partnerships with some of the most influential organisations in the telecoms sector.

If you have a strong track record of business development within telecommunications and thrive on building long-term strategic partnerships, we'd love to hear from you.

What You'll Be Doing

As Client Director, you'll be accountable for the commercial success and growth of your portfolio of Mobile Network Operator customers.

Key responsibilities include:

  • Developing and executing account growth strategies to achieve revenue and Total Contract Value (TCV) targets.

  • Leading commercial discussions and contract negotiations with Mobile Network Operators on behalf of Boldyn.

  • Building trusted relationships with customer executives and senior stakeholders, positioning Boldyn as a strategic partner.

  • Identifying, shaping and converting new business opportunities across our connectivity portfolio.

  • Leading high-value customer meetings, workshops and executive engagements to align customer needs with Boldyn's solutions.

  • Creating and maintaining robust account plans that support both short and long-term growth objectives.

  • Managing opportunity pipelines through Salesforce, ensuring accurate forecasting and visibility.

  • Collaborating closely with Engineering, Finance, Legal, Operations, Marketing and Delivery teams to ensure successful customer outcomes.

  • Driving commercial governance, sales process consistency and service excellence.

  • Championing a customer-first culture focused on long-term partnerships and exceptional customer satisfaction.

What Success Looks Like

You'll be measured on:

  • Achievement of annual revenue and TCV targets.

  • Growth and quality of sales pipeline.

  • New business development and contract wins.

  • Commercial performance and strategic account development.

  • Customer satisfaction and relationship strength.

  • Effective sales governance and CRM management.

What We're Looking For

Essential Experience

  • Proven experience managing and growing strategic relationships with Mobile Network Operators or similar enterprise customers.

  • Demonstrated success delivering business development and sales targets within the telecommunications sector.

  • Experience leading complex commercial and contractual negotiations through to successful conclusion.

  • Strong understanding of telecoms infrastructure, connectivity solutions and network technologies.

  • Experience navigating formal procurement, bid and RFP processes.

  • Ability to engage, influence and present confidently at Executive, C-suite and Board level.

Preferred Background

  • Degree qualified or equivalent professional experience.

  • Experience selling solutions such as DAS, fibre, Wi-Fi, wireless infrastructure, systems integration or related connectivity services.

  • Strong understanding of commercial models, contract structures and financial business cases.

  • Familiarity with engineering, project delivery and telecom deployment environments.

Skills & Attributes

We're looking for someone who can:

  • Build long-term trusted customer relationships.

  • Translate complex customer requirements into commercial opportunities.

  • Influence senior stakeholders internally and externally.

  • Balance strategic thinking with hands-on execution.

  • Collaborate effectively across multiple functions.

  • Negotiate confidently while maintaining a partnership mindset.

  • Deliver results in a fast-paced, target-driven environment.

Why Join Boldyn?

You'll join a business at the forefront of connectivity and digital infrastructure, working with major industry partners to shape the future of communications. This is an opportunity to play a key role in our growth journey while building relationships that directly influence our long-term success.

Ready to make an impact? Apply today and help build the connected future with Boldyn Networks. #LI-AJ1

Company

Baicommunications
UK London Paddington Office, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Baicommunications's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

Similar jobs

  • Fixed Income Division- Executive Director, Structure and Execution Management (FSL) Infrastructure Finance (London) at Morgan StanleyLondon, United Kingdom–match not yet calculated
  • Programme Director - ACTS at globalhrHarlow, United Kingdom–match not yet calculated
  • Senior Client Director - UK Market - Microsoft Advertising at MicrosoftLondon, United Kingdom–match not yet calculated
  • Director, Translational Science at AstraZenecaCambridge, United Kingdom–match not yet calculated
  • Head of DSO, UK & Ireland at 3shapeReading, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India