Client Services Asset Management Lead
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What you'll do
- Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow.
- Ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems.
- Provide a productive and motivating working environment and address any issues/disputes from customers or clients.
- Performing IT hardware asset management functions and responsibilities in a large enterprise
- Analyze data to identify trends, optimize spending, and report on asset status
- Monitor, review and analyze incident management performance metrics and recurring issues/requests and proactively make recommendations for prevention and resolution.
- Manage and/or support special projects
What they're looking for
- Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
- Bachelor’s Degree in Information Technology, Business Administration, or a related field
- 10+ years of experience
- ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
BI Full 6C (T4)Job Family:
Contract ManagementJob Qualifications:
Skills:
Data Analysis, Problem Solving, Program ManagementCertifications:
NoneExperience:
10 + years of related experienceUS Citizenship Required:
YesJob Description:
We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.
HOW YOU WILL MAKE AN IMPACT
Candidates must have at least 10 years of experience in the following:
• Performing IT hardware asset management functions and responsibilities in a large enterprise
• Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
• Strong organizational and project management skills to handle complex asset lifecycle tasks
• Ability to analyze data to identify trends, optimize spending, and report on asset status
• Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
• Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
• Manage and/or support special projects
REQUIRED QUALIFICATIONS
• Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• Bachelor’s Degree in Information Technology, Business Administration, or a related field
• 10+ years of experience
• ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
Location: Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.
U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA VA ArlingtonAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected VeteransCompany
Company facts come from this company's own listings. We only show what the postings themselves carry.