Royal Bank of Canada·10 days ago
10 days ago
Client Support Advisor - Bilingual (Contract)
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What you'll do
- deliver exceptional customer service
- resolve client inquiries related to Cash Management products
- provide first-level technical support
- act as a second-level support for clients
What they're looking for
- bilingual french and english
- strong communication skills
- experience in banking or call centre environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are currently hiring a Client Support Advisor - Bilingual (Contract) to deliver exceptional customer service and resolve client inquiries related to Cash Management products. You will provide first-level technical support and act as a second-level support for clients, ideal for candidates with strong communication skills and experience in banking or call centre environments.
Skills
- cash management applications
- customer service
- bilingual french and english
- call center operations
- problem resolution
- token issues
- payment investigations
- escalation management
- analytical thinking
- operational delivery
- decision making
- group problem solving
- interpersonal relationship management
- written communication
- oral communication
- adaptability
Company
Royal Bank of Canada
Toronto, Canada
Company facts come from this company's own listings. We only show what the postings themselves carry.