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Jobs / Customer Support Operations Analyst in United States of America
12 days ago
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Sanford·12 days ago
12 days ago

Clinical Applications Support Analyst - Radiant/Cupid

Stevens Ctr, United States of AmericaFull-timeMid · 3+ yearsCustomer Support Operations Analyst

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Must-have skills for this role

  • epic radiant
  • epic cupid
  • data analysis
  • problem solving

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What you'll do

  • Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
  • Use data to support clinical decision-making and identify desired outcomes.
  • Support Epic Radiant and Cupid applications.
  • Research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms.
  • Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
  • Train presentation techniques and skills.
  • Promote ITIL philosophies in daily work.

What they're looking for

  • Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint.
  • Information Technology (IT) certification should be obtained within six months of date of hire.
  • IT certification must be completed within three attempts of certification testing.
  • Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date.

Nice to have

  • Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.
  • Previous experience in Information Technology is preferred.
  • Clinical experience in radiology and/or cardiology preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.





Work Shift:

8 Hours - Day Shifts (United States of America)



Scheduled Weekly Hours:

40



Compensation:

Salary Range: $26.00 - $41.50

Pay starts at $26 and increases according to years of experience.



Union Position:

No



Department Details

Candidate will be part of a fast paced technology EMR team that supports Epic Radiant and Cupid modules. Candidate should be self-driven, able to work thru change efficiently and able to gather and analyze data independently.

Summary

Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes.

Job Description

Clinical Applications Support Analyst will support Epic Radiant and Cupid applications. Clinical experience in radiology and/or cardiology preferred. Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach. Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills. Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.

Qualifications

Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.

Previous experience in Information Technology is preferred.

Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint. Information Technology (IT) certification should be obtained within six months of date of hire. IT certification must be completed within three attempts of certification testing. Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date. Renewal guidelines per discipline.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

Company

Sanford
Stevens Ctr, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Sanford's careers site·first seen 9 Sept 2026·last verified 9 Sept 2026·How we source jobs

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