Commercial Sales Support

Job Description

Time Type:

Full time

Role Details:

Time Type: Full Time

Starting Pay: $18.50 / HR

Job Location: 1000 Frontage Street South, Cleveland, TX 77327

Job Summary:

The Commercial Sales Support will assist an Outside Sales Representative(s) and their customers by selling lumber, building materials, and maintenance products.     

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Compiles lists of prospective customers for use as sales leads, based on requests received in the store.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Responds to concerns and questions of prospective and existing customers by using consultative selling methods to determine needs and develop creative solutions to problems within the constraints of the store operation.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Works with and through corporate, store, and commercial management and employees to facilitate sales expectations and company service standards.
• Tracks stock levels and notifies the Store Inventory Coordinator (SIC) or management when new orders are needed.
• Coordinates special orders for out-of-stock products or materials that customers want to purchase.
• Estimates product quantities for prospective jobs and develops competitive pricing bids to solicit sales. Estimates date of delivery to customer, based on knowledge of own firm's and supplier's production and delivery schedules.
• Schedules deliveries with customers and the Delivery Coordinator.
• Builds and maintains customer relationships.
• Prepares reports on business transactions.
• Enters new customer data and other sales data for current customers into the computer database.
• Works with an outside sales representative(s) to keep account activities and literature up to date. Assists outside sales representative(s) with customers and clients as required.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigate and resolve customer problems with deliveries, product quality or service.
• Performs other related duties as assigned.

Required Skills/Abilities: 

• Excellent customer service skills.  
• Good verbal communication skills. 
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Ability to read and interpret blueprints for residential and multi-family building projects preferred.
• Basic and intermediate knowledge of building products and local building codes. 
• Knowledgeable about the company’s products and services, as well as customer-related policies.  

Education and Experience:

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered. 

Physical Requirements: 

• Prolonged periods of sitting or standing and working on the computer or related equipment.
• Must be able to lift up to 20 pounds at times, and occasionally lift/move up to 50 pounds. 
• May need to work nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.