Jungvonmatt·1 month ago
1 month ago
Community Manager (d/f/m)
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What you'll do
- Management and moderation of national and international communities across Facebook, Instagram, TikTok, YouTube and LinkedIn.
- Engaging with communities through comments, messages and conversations in a professional, empathetic and brand-appropriate way.
- Creating engaging dialogue formats, activation ideas and conversation starters to strengthen interaction and long-term community engagement.
- Supporting the development of community management guidelines, response logics and communication approaches.
- Monitoring trends, conversations, sentiment shifts and cultural developments across social media platforms and communities.
- Conducting social media monitoring and sentiment analyses to uncover relevant insights, trends and opportunities.
- Analyzing community feedback and performance data to derive learnings, recommendations and optimization ideas.
- Working closely with social media, strategy, creative and project management teams to bring community insights into campaigns and content.
- Advising clients on community management, engagement strategies and relevant platform developments.
- Ensuring a consistent, high-quality and brand-appropriate communication experience across all community touchpoints.
What they're looking for
- You have a deep understanding of social media platforms, digital culture and community dynamics.
- You possess a strong sense for tone of voice, communication and audience-specific interaction.
- You are able to interact with communities professionally, empathetically and in a brand-appropriate way.
- You identify relevant trends, discussions and potential crisis situations at an early stage.
- You are able to analyze community feedback and derive relevant learnings and recommendations.
- You have a strong understanding of platform-native content and digital brand communication.
- You are fluent in German and English.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position
Company
Jungvonmatt
Hamburg, Germany
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