Compliance Partner

We’re Hiring: Compliance Partner

Newcastle-under-Lyme, with hybrid working opportunities once fully trained

£24,785

Permanent, full time

Monday to Friday on a rotating shift pattern: 8:00am – 4:00pm, 9:00am – 5:00pm,10:00am – 6:00pm

Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for Compliance Partner to join our team in getting healthcare professionals ready to work in shifts with our NHS clients.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Compliance Partner. Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce models.

About the Role

In this role, you will:

• Proactively call healthcare professionals to chase compliance documents & assist with ensuring all requirements are met so the candidates are ready to work.

• Retain healthcare workers by building a continual relationship, gaining buy-in, rapport and trust.

• Liaise with our internal teams to gain insight on priority areas and to provide updates on progress.

• Manage our shared mailbox, responding to queries from clients and healthcare professionals.

This is a role where your customer service skills will really make a difference.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.

• Good written and verbal communication skills.

• Attention to detail and accuracy.

Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

Experience We’re Looking For

• Customer service experience

• Any data entry or administrative role in an office

• Proven experience dealing with a high volume of calls

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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