Conference & Events Assistant Manager
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What you'll do
- Support the Conference & Events Operations Manager in the daily leadership and coordination of conference, banquet and event operations
- Lead event service teams to deliver exceptional experiences across meetings, conferences, weddings, social events and gala functions
- Ensure events are executed seamlessly, with a strong focus on service standards, timing and attention to detail
- Act as a hands-on leader, providing guidance, support and coaching to team members throughout service
- Assist with team rostering, training, performance management and development
- Build strong relationships with clients, guests and internal stakeholders to ensure successful event delivery
- Conduct event briefings and ensure all operational details are communicated clearly to the team
- Monitor service delivery and proactively resolve issues to ensure an exceptional guest experience
- Support food and beverage operations across the hotel, including restaurant, bar and in-room dining outlets as required
- Assist in maintaining labour, productivity and operational targets
- Uphold all food safety, workplace health and safety, and responsible service requirements
- Foster a positive, collaborative and high-performing team culture
What they're looking for
- Previous leadership experience within Conference & Events, Banquets, Food & Beverage or hotel operations
- Strong operational knowledge across conference, events and food & beverage environments
- A passion for hospitality and delivering exceptional guest experiences
- Proven ability to lead, motivate and develop teams in a fast-paced environment
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A hands-on leadership style and willingness to support operationally wherever required
- Sound understanding of food and beverage service standards and event execution
- A proactive, solutions-focused mindset with exceptional attention to detail
- A current RSA Certificate
- Flexibility to work a rotating roster, including evenings, weekends and public holidays
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
At Accor, we believe that luxury is defined by memorable moments and exceptional experiences. Our people bring those moments to life, and we are proud to offer inspiring career pathways, world-class training, and opportunities to work in some of the most iconic hospitality destinations in Australia.
Who we are…
A sanctuary of style located on the doorstep of Chadstone - The Fashion Capital, Hotel Chadstone Melbourne MGallery offers guests a luxury escape unlike any other.
From elegant weddings and gala dinners to corporate meetings and conferences, our Conference & Events team delivers exceptional experiences across a diverse range of events and venues. We are looking for an experienced and passionate Conference & Events Assistant Manager to support our Conference & Events Operations Manager and help lead the delivery of outstanding events and food & beverage experiences throughout the hotel.
Job Description
As Conference & Events Assistant Manager, you will play a key leadership role in the day-to-day operation of our Conference & Events department while supporting the wider Food & Beverage team as required.
- Support the Conference & Events Operations Manager in the daily leadership and coordination of conference, banquet and event operations
- Lead event service teams to deliver exceptional experiences across meetings, conferences, weddings, social events and gala functions
- Ensure events are executed seamlessly, with a strong focus on service standards, timing and attention to detail
- Act as a hands-on leader, providing guidance, support and coaching to team members throughout service
- Assist with team rostering, training, performance management and development
- Build strong relationships with clients, guests and internal stakeholders to ensure successful event delivery
- Conduct event briefings and ensure all operational details are communicated clearly to the team
- Monitor service delivery and proactively resolve issues to ensure an exceptional guest experience
- Support food and beverage operations across the hotel, including restaurant, bar and in-room dining outlets as required
- Assist in maintaining labour, productivity and operational targets
- Uphold all food safety, workplace health and safety, and responsible service requirements
- Foster a positive, collaborative and high-performing team culture
Qualifications
- Previous leadership experience within Conference & Events, Banquets, Food & Beverage or hotel operations
- Strong operational knowledge across conference, events and food & beverage environments
- A passion for hospitality and delivering exceptional guest experiences
- Proven ability to lead, motivate and develop teams in a fast-paced environment
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A hands-on leadership style and willingness to support operationally wherever required
- Sound understanding of food and beverage service standards and event execution
- A proactive, solutions-focused mindset with exceptional attention to detail
- A current RSA Certificate
- Flexibility to work a rotating roster, including evenings, weekends and public holidays
Additional Information
What’s in it for you...
- The opportunity to be part of one of Melbourne's premier luxury hotels
- A dynamic leadership role working across conferences, events and broader food & beverage operations
- The chance to develop your leadership skills within a luxury hospitality environment
- A genuine team culture – we support each other and celebrate success together
- Opportunities to grow your career within Accor's global network
- Industry-leading training and development through Accor Academy
- Worldwide accommodation and food and beverage discounts from your first day
- Chadstone shopping centre discounts and additional employee benefits
- The opportunity to work alongside experienced hospitality professionals who are passionate about creating memorable guest experiences
If you are an experienced hospitality leader who thrives in a dynamic environment, enjoys creating memorable event experiences and has a strong understanding of broader food & beverage operations, we'd love to hear from you.
Join Hotel Chadstone Melbourne MGallery and help deliver exceptional events and luxury hospitality experiences that leave a lasting impression.
Company
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