Consumer Loan Servicing Rep II
Sign up free to see how well your resume matches this role.
What you'll do
- Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing.
- Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
- Ensures refunds and loan payments are properly credited or applied to Member loans.
- Handles payoff processing and coordinates title release.
- Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
- Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
- Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
- Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
- Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
- Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
- Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
- Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.
What they're looking for
- High School Diploma or GED required
- 1-3 years of prior related experience required
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Consumer Loan Servicing Rep IIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$22.33 - $32.38Scheduled Weekly Hours:
40- Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
- Ensures refunds and loan payments are properly credited or applied to Member loans.
- Handles payoff processing and coordinates title release.
- Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
- Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
- Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
- Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
- Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
- Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
- Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
- Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
- High School Diploma or GED required
- 1-3 years of prior related experience required
- Intermediate knowledge of loan servicing and DMV processes
- Excellent communication and problem-solving skills
- Ability to manage multiple tasks with accuracy and attention to detail
- Familiarity with regulatory compliance requirements
- Proficiency in Microsoft Office and internal loan servicing systems
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.