Credit & Collections Supervisor
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What you'll do
- Lead and mentor Credit & Collection staff, including onboarding, training, and ongoing performance management.
- Supervise day-to-day C&C operations, ensuring accurate invoices, timely collections, and effective resolution of late or skipped payments.
- Oversee the full C&C cycle, including business procedures, controls, and strategic goals for the region.
- Manage advanced customer issues, deductions, disputes, and cost recovery matters, providing appropriate solutions.
- Perform month-end close activities and prepare C&C reporting, including aging, important metrics, cash forecasting support, and bad debt analysis.
- Guide Collections/Disputes teams in resolving complex customer payment issues and implementing collection or hold strategies when needed.
- Lead collection activities such as negotiating with past due accounts, investigating nonpayment, and expediting resolution.
- Collaborate with cross functional teams on account analysis, reconciliations, ad hoc reporting, and audit requirements.
- Identify and drive improvements in execution and automation initiatives within Transactional Services.
- Support ERP conversions and enhancements, including system upgrades and GetPaid configuration for multi-ERP environments.
What they're looking for
- Bachelor’s degree in Finance, Business, or Accounting preferred.
- 10+ years of experience in credit, collections, or related AR functions preferred.
- Prior experience in a Credit & Collection.
- 2+ years of managerial or supervisory experience preferred.
- Strong multitasking skills and ability to work independently.
- Proficiency with accounting software platforms.
- Ability to review and process information on a computer for extended periods.
- Composure, patience, and confidence when handling difficult or escalated situations.
Nice to have
- Bachelor’s degree in Finance, Business, or Accounting preferred.
- 10+ years of experience in credit, collections, or related AR functions preferred.
- 2+ years of managerial or supervisory experience preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Lead and mentor Credit & Collection staff, including onboarding, training, and ongoing performance management.
- Supervise day-to-day C&C operations, ensuring accurate invoices, timely collections, and effective resolution of late or skipped payments.
- Oversee the full C&C cycle, including business procedures, controls, and strategic goals for the region.
- Manage advanced customer issues, deductions, disputes, and cost recovery matters, providing appropriate solutions.
- Perform month-end close activities and prepare C&C reporting, including aging, important metrics, cash forecasting support, and bad debt analysis.
- Guide Collections/Disputes teams in resolving complex customer payment issues and implementing collection or hold strategies when needed.
- Lead collection activities such as negotiating with past due accounts, investigating nonpayment, and expediting resolution.
- Collaborate with cross functional teams on account analysis, reconciliations, ad hoc reporting, and audit requirements.
- Identify and drive improvements in execution and automation initiatives within Transactional Services.
- Support ERP conversions and enhancements, including system upgrades and GetPaid configuration for multi-ERP environments.
YOU HAVE:
- Bachelor’s degree in Finance, Business, or Accounting preferred.
- 10+ years of experience in credit, collections, or related AR functions preferred.
- Prior experience in a Credit & Collection.
- 2+ years of managerial or supervisory experience preferred.
- Strong multitasking skills and ability to work independently.
- Proficiency with accounting software platforms.
- Ability to review and process information on a computer for extended periods.
- Composure, patience, and confidence when handling difficult or escalated situations.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
#LI-JO1#LI-Hybrid
Company
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