Credit Controller
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What you'll do
- Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact
- Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance
- Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions
- Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfaction
What they're looking for
- Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders
- Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations
- Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs
- Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach
Nice to have
- Credit control experience is desirable
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Salary:
Up to £28,500 + Bonus + Excellent Benefits
Credit Controller - Warwick – Finance
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Credit Controller based in Warwick you’ll be responsible for:
- Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact
- Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance
- Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions
- Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfaction
This is a full-time, hybrid role working 40 hours per week Monday to Friday between 08:00am - 17:00pm with 1hrs break. Hybrid working 3 days in the office and 2 days working from home once probation has been passed.
And here’s what we’d like you to have:
- Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders
- Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations
- Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs
- Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach
- Credit control experience is desirable
We look forward to receiving your application!
Company
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