Westwing·6 days ago
6 days ago
Customer Care Front Office Specialist (m/f/d)
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What you'll do
- Deliver exceptional, daily customer support across all touchpoints of the customer journey
- Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints efficiently
- Provide personalised, high-touch support for high-value customers to foster brand loyalty
- Take ownership of complex cases and escalations to ensure swift and satisfactory resolutions
- Collaborate closely with logistics, operations, and internal stakeholders to solve operational issues
- Identify recurring customer pain points and leverage AI and automation tools to optimise support workflows and service quality
What they're looking for
- Practical experience in customer care, customer service, hospitality, or a similar customer-facing role
- Strong customer-centricity, genuine empathy, and a high-performance mindset
- Passion for or strong interest in the interior, furniture, and e-commerce industry
- Solution-oriented, hands-on approach with the ability to navigate fast-paced environments reliably
- Openness to working with modern customer service software, AI tools, and automated workflows
- Confident and professional communication skills in English and German, even in challenging situations
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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Westwing
Munich Office, Germany
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