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Customer Communications Specialist

DarganFull-timeRemoteMid · 2-5 yearsPublic Relations Specialist

What you'll do

Manage the whole Fibrus Broadband customer communications plan, working with every team across the business to ensure customer comms are consistent across a holistic customer journey
Establish a comms change process to ensure updates are logged, tracked and version controlled, and changes to communications are correctly implemented
Work with business units (customer service, installs, compliance, marketing) to develop new communications that will aid key business metrics
Ensure comms across the business are brand and TOV consistent and regulatorily compliant
Alongside Digital Marketing team, develop high quality marketing comms (email, whatsapp, SMS) to customers including the communication of offers, competitions, loyalty schemes, new product launches etc
Identify gaps in the customer comms journey that would improve the customer experience and reduce contacts

Experience in the development of customer marketing communications across a range of channels (email, SMS, whatsapp, social).
Experience of using customer communication management tools (CRM, Brevo, HubSpot etc)
Experience measuring customer campaign performance and using insights to inform future development opportunities within comms
The ability to develop comms within a brand look and feel, and apply a consistent brand TOV across everything that’s produced
The ability to work effectively with multiple teams across a large business and influence change
Excellent communication, negotiation, and interpersonal skills.
Highly creative, results-focused, and comfortable managing multiple projects simultaneously.
Proficient in the use of MS Office and CRM systems

Summarised by NextRaise from the employer’s description, which follows in full below.

Fibrus

Dargan

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