Customer Delivery Manager
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What you'll do
- Drives the end-to-end execution of managed services contracts for a designated customer account.
- Overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries.
- Acts as the delivery process owner for all aspects of the business group-specific contract execution.
- Accountable for revenue and profit.
- Maintaining and enhancing customer satisfaction and operational excellence.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.
Company
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