Morgan McKinley·21 days ago
21 days ago
Customer experience specialist
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What you'll do
- Respond to inbound customer inquiries promptly via phone, email, or live chat.
- Identify customer needs, troubleshoot basic issues, and provide accurate, practical solutions.
- Assist customers with order status, returns, account setups, and general service questions.
- Log all customer interactions, notes, and resolution steps accurately in the CRM database.
- Route complex or unresolved issues to the appropriate internal teams or supervisors.
- Maintain a solid understanding of company products, services, and policies to assist customers effectively.
What they're looking for
- 4+ years of experience in customer service
- Previous administration or office support experience
- Clear verbal and written English communication skills with a polite, professional tone.
- Basic computer literacy and fast typing skills
- Active listening, patience, and strong problem-solving skills under pressure.
- Ability to manage time effectively, meet daily targets, and follow company SOPs.
Nice to have
- Familiarity with CRM software (Salesforce)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title: Customer Experience Specialist
Employment Type: 6 months FTC with a view to permanent
Location: Cork City
Salary Range: 28-32k
About the Role
We are looking for a reliable and friendly Customer Service Representative to join our clients team. In this role, you will be the main point of contact for our customers, helping answer inquiries, resolve day-to-day issues, and ensure a positive customer experience.
Key Responsibilities
- Customer Interaction: Respond to inbound customer inquiries promptly via phone, email, or live chat.
- Problem Solving: Identify customer needs, troubleshoot basic issues, and provide accurate, practical solutions.
- Account Management: Assist customers with order status, returns, account setups, and general service questions.
- Record Keeping: Log all customer interactions, notes, and resolution steps accurately in the CRM database.
- Escalations: Route complex or unresolved issues to the appropriate internal teams or supervisors.
- Product Knowledge: Maintain a solid understanding of company products, services, and policies to assist customers effectively.
Qualifications & Requirements
- Experience: 4+ years of experience in customer service
- Administration: Previous administration or office support experience
- Communication: Clear verbal and written English communication skills with a polite, professional tone.
- Tech Skills: Basic computer literacy and fast typing skills; familiarity with CRM software (Salesforce) is a plus.
- Soft Skills: Active listening, patience, and strong problem-solving skills under pressure.
- Reliability: Ability to manage time effectively, meet daily targets, and follow company SOPs.
What's on offer?
- Immediate start.
- Temporary assignment for 6 months.
- Competitive salary.
- A supportive and friendly working environment.
- An opportunity to gain valuable experience with a well-established organisation.
If you're available now and ready to hit the ground running, we'd love to hear from you. Apply today!
Company
Morgan McKinley
Cork City, Ireland
Company facts come from this company's own listings. We only show what the postings themselves carry.