Global Business Solutions, Customer Experience, UX, Profitability Consultant

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Deliver high-impact consultations to LCS customers: Partner with Sales to identify growth opportunities for top strategic clients in order to improve Customer/User Experience (CX/UX) to drive down operating costs, increase customer profitability and investment with Google.
• Continuously track results, gather feedback, and refine the offering to scale its impact.
• Proactively contribute to the GBS Program Design and Business Planning. Follow market evolution and anticipate customer expectations; influence strategy building and GBS value proposition design to capture maximum business and keep sustainable competitive edge.
• Become a thought leader on CX/UX and the new Agentic User Experience in the context of international expansion. Build strong internal and external relationships to help develop the program and better support customer needs. Develop the CX provider ecosystem by identifying and onboarding partners to support across additional challenges.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in a business technology sales or customer success role.
• Experience working with app and web clients in a UX research, design, consulting, or advisory role.
• Experience analyzing quantitative or qualitative data.

Preferred qualifications:

• Experience successfully influencing and working with executives internally and externally.
• Experience with website development or UX design and A/B testing.
• Knowledge of international business and a dynamic work environment.
• Ability to have a data-driven mindset with appetite for user-facing AI Solutions.
• Ability to work in matrix stakeholder structures, or successfully manage complex internal and external relationships.
• Proven ability to adapt messaging and presentations to the technical level of an audience.