Customer Fleet Coordinator
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What you'll do
- Proactive planning of preventive maintenance service to our contract customers from start to finish
- Machine hour use monitoring, MCO set up, opening work requests, validating parts lists, requesting parts, notifying Customer Fleet Advisors and branch Service Planners, closing work orders and invoicing MCO lines
- Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters
- Invoicing of completed jobs within LLTI target timelines
- Monitoring machine usage
- Training and support of other team members as required
What they're looking for
- Grade 12 education at a minimum
- Strong attention to detail
- Ability to prioritize and work in a fast paced environment
- Demonstrated commitment to safety culture
- Self-motivated and ability to work with minimal supervision
- Strong team player
- Strong organizational and time management skills
- Excellent interpersonal, verbal and written communication skills
Nice to have
- Post-secondary education in a related discipline considered an asset
- Previous office or administrative experience considered an asset
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Join Finning as a Customer Fleet Coordinator!You will be responsible for the proactive planning of preventive maintenance service to our contract customers from start to finish. This includes machine hour use monitoring, MCO set up, opening work requests, validating parts lists, requesting parts, notifying Customer Fleet Advisors and branch Service Planners, closing work orders and invoicing MCO lines.
We anticipate the base salary for this position will be between $52-$55k. Actual salary will be based on the candidate's experience.
Job Description:
- Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.
- Invoicing of completed jobs within LLTI target timelines
- Monitoring machine usage
- Training and support of other team members as required.
Specific Skills:
- Strong attention to detail
- Ability to prioritize and work in a fast paced environment
- Demonstrated commitment to safety culture
- Self-motivated and ability to work with minimal supervision
- Strong team player
- Strong organizational and time management skills
- Excellent interpersonal, verbal and written communication skills
Knowledge:
- Experience with Infor M3, Salesforce, and CAT applications
- Understanding of all policies related to the service department
- Understanding of service work in progress management (SWIP)
- SIS and VisionLink working knowledge
Accountability:
- Ensure WOs are opened and closed in a timely manner.
- Ensure identification of aging WO’s and action appropriately.
- Maintain accurate contract information in Salesforce programs
- Specific KPIs include PM Accuracy and Last Labor to Invoice (LLTI)
Education & Experience:
- Grade 12 education at a minimum
- Post-secondary education in a related discipline considered an asset
- Previous office or administrative experience considered an asset.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company
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