Customer Interface Account Specialist
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What you'll do
- Own the service relationship with your assigned German-market customer base, acting as the primary contact for both customers and Sales colleagues on all order, service, and operational matters
- Respond quickly and accurately to inquiries on orders, supply availability, and product information within agreed lead times
- Proactively update accounts on orders and supply availability, spotting opportunities to strengthen customer loyalty
- Receive and process customer sales orders, manage delivery prioritization, invoicing, and other fiscal documentation
- Collaborate cross-functionally with Credit, Market Specialists, Portfolio Marketing, Pricing, Logistics, and Customer Operations to resolve issues and deliver solutions
- Explain marketing and operational programs, including eligibility and program details, to your customer base
- Track relevant KPIs, monitor your own performance, and work with your Business Partner & Team Lead to close any gaps
What they're looking for
- Fluent German and English, spoken and written; additional languages are a plus
- Bachelor's degree in Business, Supply Chain, or a related field
- 2–5 years of experience in Supply Chain, Commercial, Administration, Logistics, Customer Service, or Operations
- A customer-first mindset: patient, empathetic, and a natural communicator
- Confidence in troubleshooting and investigating to resolve customer complaints
- Comfortable working cross-functionally in an international environment
Nice to have
- additional languages are a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Bij Bayer zijn we visionairs, gedreven om 's wereld moeilijkste uitdagingen op te lossen en te streven naar een wereld waarin ‘Health for all, hunger for none’ niet langer een droom is maar een reële ambitie. Wij doen dit met energie, nieuwsgierigheid en sterke toewijding. Hierbij leren wij constant van unieke perspectieven die anderen ons bieden, verbreden we ons denken, vergroten we onze mogelijkheden en herdefiniëren we ‘onmogelijk’. Er zijn zoveel redenen om bij ons te komen werken. Als je een gevarieerde en betekenisvolle carrière ambieert samen met briljante en veelzijdige collega’s, om echt een verschil te maken, dan is er maar één keuze.
Binnen Bayer veranderen we de manier van werken – voor een hogere productiviteit, snellere innovatie en een beter resultaat. We noemen dit Dynamic Shared Ownership (DSO). Lees meer over wat DSO zal betekenen voor jou in je nieuwe rol hier bij Bayer:https://www.bayer.com/en/strategy/strategy
Customer Interface Account Specialist
Customer Interface Account Specialist – German Market
📍 Hoofddorp, Bergschenhoek, or Enkhuizen (Hybrid) | Crop Science | Supply Chain Management
Ready to be the voice your German customers trust, the person they call when it matters most? At Bayer, our vegetable seeds customers rely on one thing above all: someone who's got their back. As Customer Interface Account Specialist, that someone is you. You'll own the relationship end-to-end, turn problems into solutions before they escalate, and make every plant raiser, dealer, and distributor feel like your only customer. Fluent in German, sharp in English, and energized by solving things fast? Let's talk.
What you'll do
- Own the service relationship with your assigned German-market customer base, acting as the primary contact for both customers and Sales colleagues on all order, service, and operational matters
- Respond quickly and accurately to inquiries on orders, supply availability, and product information within agreed lead times
- Proactively update accounts on orders and supply availability, spotting opportunities to strengthen customer loyalty
- Receive and process customer sales orders, manage delivery prioritization, invoicing, and other fiscal documentation
- Collaborate cross-functionally with Credit, Market Specialists, Portfolio Marketing, Pricing, Logistics, and Customer Operations to resolve issues and deliver solutions
- Explain marketing and operational programs, including eligibility and program details, to your customer base
- Track relevant KPIs, monitor your own performance, and work with your Business Partner & Team Lead to close any gaps
What you bring
- Fluent German and English, spoken and written; additional languages are a plus
- Bachelor's degree in Business, Supply Chain, or a related field
- 2–5 years of experience in Supply Chain, Commercial, Administration, Logistics, Customer Service, or Operations
- A customer-first mindset: patient, empathetic, and a natural communicator
- Confidence in troubleshooting and investigating to resolve customer complaints
- Comfortable working cross-functionally in an international environment
What we offer
- €3,200 – €4,000 gross per month, depending on experience
- 8.33% holiday pay plus an annual bonus on top
- A healthy 38-hour work week
- 25 vacation days to fully recharge
- A bike lease plan to get you to the office your way
- Hybrid working from Hoofddorp, Bergschenhoek, or Enkhuizen. Whichever suits you best
- Genuine career growth in a truly international environment
- A team that lives and breathes customer centricity, where your input shapes how we work
Be You, Be Bayer.
#LI-BNL
| YOUR APPLICATION | |
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Wil jij werken op een plek waar je gewoon JEZELF mag zijn? Jouw unieke persoonlijkheid, achtergrond en talenten dragen bij aan het bouwen van een sterk, divers en inclusief Bayer. Join us! Be You. Be Bayer. |
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| Locatie: |
Nederland : Nederland : Hoofddorp || Nederland : Nederland : Bergschenhoek || Nederland : Nederland : Enkhuizen
Divisie:
Crop Science
Referentiecode:
882165
Company
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