QBE Insurance·9 days ago
9 days ago
Customer Relations Quality Assurance Specialist
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What you'll do
- Drive excellence in complaints management and customer outcomes
- Conduct independent quality reviews
- Analyse dispute data
- Provide actionable insights
What they're looking for
- Extensive insurance industry experience
- Strong analytical skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Customer Relations Quality Assurance Specialist to drive excellence in complaints management and customer outcomes. You will conduct independent quality reviews, analyse dispute data, and provide actionable insights. Ideal for candidates with extensive insurance industry experience and strong analytical skills.
Skills
- quality assurance
- complaint management
- dispute resolution
- risk analysis
- regulatory compliance
- claims administration
- australian standards
- file assessment
- root cause analysis
- stakeholder management
- process improvement
- customer advocacy
- business intelligence reporting
- strategic planning
- performance management
- coaching
- presentation skills
- file management
- audit
- complaint handling
Company
QBE Insurance
Parramatta, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.