Quality Specialist
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What you'll do
- Conducting internal audits, reviews and quality assurance activities.
- Supporting sites and managers before, during and after audits and accreditation reviews.
- Coaching staff and leaders on compliance requirements, quality standards and best-practice servicing.
- Supporting the onboarding and development of new leaders and team members.
- Identifying risks, trends and improvement opportunities through data analysis and file reviews.
- Assisting with the development and review of operational policies, procedures and resources.
- Managing corrective actions and supporting continuous improvement initiatives.
- Partnering with operational teams to strengthen quality, compliance and performance outcomes.
What they're looking for
- Employment Services experience (essential).
- Strong knowledge of Workforce Australia and/or Inclusive Employment Australia
- Excellent communication and stakeholder engagement skills.
- Strong analytical, problem-solving and organisational abilities.
- The confidence to coach, influence and support staff at all levels.
- Advanced Microsoft Office skills.
Nice to have
- Experience leading audit, quality assurance or compliance activities (an advantage)
- Leadership, mentoring or staff training experience (an advantage)
- Quality or Internal Audit qualifications (an advantage)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Bring your Employment Services expertise into a national quality role where you can influence best practice across Australia.
- Transfer your Employment Services expertise into a national office role
- Influence best practice and quality outcomes across a national network
- Hybrid work model with salary packaging and career development
At The Salvation Army Employment Plus, we've supported over half a million Australians into work since 1998. We're seeking an experienced Employment Services professional to join our national Quality team, supporting operational excellence, continuous improvement and audit readiness across our network.
Whether you're currently an Employment Consultant, Team Leader, Site Manager, Trainer or Compliance professional, this is an opportunity to leverage your industry knowledge in a role that helps shape quality outcomes nationally.
ABOUT THE ROLE
This is a hybrid role based at our Territory Headquarters in Blackburn (2 days per week in the office).
As a Quality Specialist, you'll work closely with operational leaders and frontline teams to ensure best practice service delivery, support audit preparation and identify opportunities for continuous improvement.
Key responsibilities include:
- Conducting internal audits, reviews and quality assurance activities.
- Supporting sites and managers before, during and after audits and accreditation reviews.
- Coaching staff and leaders on compliance requirements, quality standards and best-practice servicing.
- Supporting the onboarding and development of new leaders and team members.
- Identifying risks, trends and improvement opportunities through data analysis and file reviews.
- Assisting with the development and review of operational policies, procedures and resources.
- Managing corrective actions and supporting continuous improvement initiatives.
- Partnering with operational teams to strengthen quality, compliance and performance outcomes.
ABOUT YOU
You'll thrive in this role if you have:
- Employment Services experience (essential).
- Strong knowledge of Workforce Australia and/or Inclusive Employment Australia
- Excellent communication and stakeholder engagement skills.
- Strong analytical, problem-solving and organisational abilities.
- The confidence to coach, influence and support staff at all levels.
- Advanced Microsoft Office skills.
- Experience leading audit, quality assurance or compliance activities (an advantage)
- Leadership, mentoring or staff training experience (an advantage)
- Quality or Internal Audit qualifications (an advantage)
This role is ideal for someone who enjoys supporting others, solving problems and helping teams deliver exceptional services within a regulated environment. You may currently be a Team Leader, Site Manager or other operational leader within Employment Services, or perhaps you're a high-performing Employment Consultant who has become the go-to person for onboarding new staff, sharing best practice, interpreting guidelines or helping prepare your site for audits and quality reviews. If you're ready to broaden your impact beyond a single site and influence quality outcomes nationally, we'd love to hear from you.
BENEFITS
- Above Award wages + super
- Salary packaging up to $15,900
- Meal & entertainment packaging up to $2,650
- Hybrid work arrangements
- Up to 12 weeks paid parental leave
- Learning and development opportunities
- Career progression pathways
- Employee Assistance Program
- Opportunity to make a genuine difference with one of Australia's most trusted charities
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Company
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