Customer Service Advisor (German)
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What you'll do
- Manage incoming customer calls and emails in a professional and timely manner
- Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
- Build sustainable customer relationships through clear and effective communication
- Provide accurate and complete information using internal tools and processes
- Meet individual and team performance targets and quality standards
- Maintain accurate records of customer interactions and account-related activities
- Follow internal communication procedures, guidelines, and policies.
What they're looking for
- Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
- Strong phone communication and active listening skills
- Customer-oriented mindset with the ability to adapt to different customer profiles
- Good MS Office skills
- Ability to multitask, prioritise, and manage time effectively
- Dedicated and professional setup suitable for hybrid work.
Nice to have
- Previous customer service experience is considered an advantage
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Advisor for their office in Athens, Greece.
Position: Customer Service Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage incoming customer calls and emails in a professional and timely manner
Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
Build sustainable customer relationships through clear and effective communication
Provide accurate and complete information using internal tools and processes
Meet individual and team performance targets and quality standards
Maintain accurate records of customer interactions and account-related activities
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
Previous customer service experience is considered an advantage
Strong phone communication and active listening skills
Customer-oriented mindset with the ability to adapt to different customer profiles
Good MS Office skills
Ability to multitask, prioritise, and manage time effectively
Dedicated and professional setup suitable for hybrid work.
BENEFITS:
Competitive salary package & monthly performance bonus
Daily meal voucher
Private health insurance including dental and optical care
Free gym access, well-being activities, and rooftop cinema with Acropolis views
And many others!!!
Company
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