Customer Service Associate

Key skills to focus on-
* Education- Minimum Bachelor's degree required.
* Order to Cash process & Tools (O2C or OTC)
* Excellent communication skills (Written & Spoken)
* ERP experience is mandatory; SAP is preferred
* Import/Export Experience
* Candidate must have experience in international shipping, documentation, inco
terms; however, not necessarily experience is coming or limiting upto freight
forwarding.
Job Description:
Acts as the interface between customers and the business value chain partners to deliver
exceptional service to our customers and drive profitability to Dow. Provides solutions to
the customer while managing operational needs and collaborating closely with functional
partners (Manufacturing, Marketing and Sales, Supply Chain, etc.) to meet company
objectives. Responsibilities Duties:
* Executes the order entry process and manages the order fulfillment process for a
given business or group of businesses and customers, which are typically priority
and foundational customers with a high degree of complexity.
* Maintains a thorough knowledge of the businesses' products, businesses,
applications, and service offerings.
* Strengthens customer intimacy by developing solid relationships, understanding
customer needs and gathering market intelligence.
* Coordinates activity at assigned customer accounts, proactively address issues and
implement solutions.* Maintains service levels according to business prioritization
Differentiates between customer requirements and Dow capabilities; choose the
best cost effective solution.
* Supports commercial strategies with Dow customers across multiple businesses. Experience:
Required education: Bachelors Degree.
experience5

working at a client of randstad india

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