Customer Service Representative
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What you'll do
- Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
- Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
- Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
- Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
- Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
- Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.
What they're looking for
- At least 2–5 years of experience in a similar customer service or administration role
- High level of competency in ERP systems
- Must have a valid driver's license and access to a vehicle
- Applicants must have full, unrestricted working rights in Australia
Nice to have
- Oracle or SAP experience
- Electronics or Mining Industry experience
- Understanding of import/export transactions and international trade requirements
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Customer Service Representative
Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products.
Details
- Start: ASAP
- Pay Rate: $46 per hour
- Location: Fountaindale NSW
- Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m.
- Opportunity: Initial casual contract engagement with a temp-to-perm potential
Key Responsibilities:
- Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
- Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
- Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
- Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
- Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
- Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.
Skills & Experience Required:
- Experience: At least 2–5 years of experience in a similar customer service or administration role and a great customer service mentality.
- Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
- Communication: Exceptional verbal and written communication skills
- Industry experience: Electronics or Mining Industry experience is an advantage
- Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
- Attributes: High attention to detail, strong mathematical skills
- Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
- Work Rights: Applicants must have full, unrestricted working rights in Australia.
If this opportunity sounds right for you, click 'Apply now' with your updated resume and a brief cover letter or reach out to Maddy Hellawell at Maddy.hellawell@randstad.com.au with any questions.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
qualification
- 2-5 years of experience in customer service or administration
- High level of competency in ERP systems (Oracle or SAP preferred)
- Valid driver's licence and access to a reliable vehicle
working at
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Company
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