Customer Service Trainer

We are seeking a Customer Service Trainer to lead onboarding and manage the first training experience for new Customer Service Representatives at Chewy. This role focuses on delivering customer service training, coaching team members, and supporting ongoing development. Ideal candidates have experience in training facilitation and strong communication skills.

Skills

• virtual training facilitation
• class management
• customer service training
• coaching and feedback
• performance management
• quality control
• data analysis
• microsoft office suite
• microsoft windows
• slack
• zoom
• outlook
• onboarding experience management
• training record management
• business partnering
• product knowledge
• training technology platforms
• oracle
• csr buddy
• virtual classroom training
• adult learning principles