OMP·23 days ago
23 days ago
Customer Services Consultant
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What you'll do
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
What they're looking for
- Technical knowledge of planning solutions
- Strong problem-solving capabilities
- Experience in customer service or technical support environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
Company
OMP
Mumbai, India
Company facts come from this company's own listings. We only show what the postings themselves carry.