Customer Success Account Management

Overview

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and coordinate the people, programs, and resources needed to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, develop strong customer success and delivery-management skills, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes?

As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
• Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
• Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
• Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
• Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
• Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
• Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

 

Qualifications

Required Qualifications (RQs)

• • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
    • OR equivalent experience

  Preferred Qualifications (PQs)

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
    • OR equivalent experience
  • 1+ year(s) relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

   

Customer Success Account Mgmt IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $132,500 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Customer Success Account Mgmt IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,600 $ CAD à 132,500 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.