Customer Support Officer
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What you'll do
- Act as a primary point of contact for customer enquiries and service requests
- Coordinate customer outcomes by liaising with internal teams and external stakeholders
- Manage customer communications and provide timely updates throughout the process
- Maintain accurate records and updates within CRM systems
- Deliver a consistently high level of customer service and support
What they're looking for
- Previous experience in customer service, customer support, administration or service coordination
- Strong communication skills with the ability to build rapport quickly
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Positive, proactive and customer-focused approach to work
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Woods & Co Recruitment are excited to be partnering with a growing Australian payments technology business to find their next Customer Support Officer. This is an excellent opportunity to join a stable and expanding organisation where you'll become a key point of contact for customers, helping deliver exceptional service and ensuring requests are managed efficiently from start to finish. We're keen to speak with candidates from customer service, customer support, administration, service coordination, account management or operations support backgrounds who enjoy building relationships, solving problems and working in a fast-paced environment.
What's in it for you?- Join a growing and well-established Australian technology business
- Become a key member of a supportive and collaborative team
- Genuine long-term career development opportunities
- Diverse and engaging role with plenty of variety
- Ongoing training and exposure to multiple areas of the business
- Act as a primary point of contact for customer enquiries and service requests
- Coordinate customer outcomes by liaising with internal teams and external stakeholders
- Manage customer communications and provide timely updates throughout the process
- Maintain accurate records and updates within CRM systems
- Deliver a consistently high level of customer service and support
- Previous experience in customer service, customer support, administration or service coordination
- Strong communication skills with the ability to build rapport quickly
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Positive, proactive and customer-focused approach to work
If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.
For a confidential discussion please call Ben Teede on or email bteede@woodsco.com.au.
If you know anyone that might be suitable for the above position we will offer a $250 referral for any and all successful appointments. Please get in touch with the consultant above ASAP!
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
*only shortlisted candidates will be contacted.
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Company
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