Fullscript·10 days ago
10 days ago
Customer Support Specialist (Calgary, AB)
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What you'll do
- Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.
- Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.
- Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.
- Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.
- Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.
- Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.
What they're looking for
- You love helping people. Exceptional service isn’t just a skill—it’s who you are.
- You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
- You’re detail-oriented. You notice the small things that make a big impact.
- You’re adaptable. Change excites you, and you’re always ready to take on new challenges.
- You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.
Nice to have
- Have experience with Zendesk or other SaaS tools.
- Are tech-curious and love learning new systems.
- Have an interest in integrative health and wellness.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Location: Kelowna, BC (Hybrid), Ottawa, ON (Hybrid) or Calgary, AB (Hybrid)
At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.
Come build a healthier future with us. Let’s make healthcare whole.
THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE.
You love helping people. You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience.
You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.
WHAT YOU'LL DO:
🎯 Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.
🔍 Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.
🧠 Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.
⚙️ Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.
💡 Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.
📈 Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.
WHAT MAKES YOU A GREAT FIT:
✔ You love helping people. Exceptional service isn’t just a skill—it’s who you are.
✔ You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
✔ You’re detail-oriented. You notice the small things that make a big impact.
✔ You’re adaptable. Change excites you, and you’re always ready to take on new challenges.
✔ You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.
Bonus points if you:
⚡ Have experience with Zendesk or other SaaS tools.
⚡ Are tech-curious and love learning new systems.
⚡ Have an interest in integrative health and wellness.
WHAT YOU GET:
🏆 Flexible PTO—because work-life balance matters.
🏆 RRSP program —invest in your future.
🏆 Premium benefits package—including $2K for paramedical services like mental health and naturopathy.
🏆 Discounts on Fullscript’s wellness catalog—for you, your family, and friends.
🏆 Training & learning opportunities—we invest in your growth.
🏆 Hybrid work flexibility—your office, your way.
Company
Fullscript
Ottawa, Canada
Company facts come from this company's own listings. We only show what the postings themselves carry.