Customer Support Specialist - Night shift - Porto
Sign up free to see how well your resume matches this role.
What you'll do
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work night shifts with rotating shifts, including occasional weekends, to support our European customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
What they're looking for
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work night shifts with rotating shifts, including occasional weekends, to support our European customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to join us, working on the night shifts, remotely. Occasional travel to our Porto office may be required. Interested?
Requirements
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work night shifts with rotating shifts, including occasional weekends, to support our European customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
Benefits
- Competitive compensation
- Private health insurance with dental
- Tech gear for your job
- 30 days of paid holidays
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.