Customs Operations & Service Coordinator

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.

Core responsibilities:

• Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviews
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Responsibility for key brokerage only customers which do not sit in the account management program
• Supporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activity
• Delivering specific reporting and document retention requirements for key customers
• Supporting weekly reconciliation and exception reporting for our Customs Warehousing customers
• Providing compliance and reconciliation support should we proceed with operating a customs warehouse in Bedford
• Driving our key operational metrics (timely keying, UCE) and supporting customer performance
• Overseeing ETSF compliance
• Overseeing departure status for export entries from the UK
• Contributing to transition & implementation activities for new business, or new opportunities for existing business.
• Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
• Working with supervisors to ensure all customers’ standard operating procedures are monitored and regularly updated where needed.
• Be continuously open and positive to implementing new system changes and enhancements within the customs team.

Expeditors Key Performance Expectations

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. 

• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

• Job Execution: Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Business Development : Assists department leadership with department growth through involvement in sales, transition and implementation, and retention programs. Understand and execute upon all mutually agreed upon customer expectations, metrics, procedures and instructions. Provides excellent internal and external customer service. Builds good relationships with customers. Supports local customer retention and development program efforts.

• Financial Excellence:  Assist department leadership with analysing financial transactions related to both revenue and cost for accuracy and timeliness.

         Operational Excellence: In conjunction with department leadership, monitors and improves product                   District Excellence and Global Business Operations metrics tied to their service. Consistently meets                     department's operational standards, Develops a high level of operational proficiency in process, systems             and tools. Works with team to achieve a high levels of consistency.

Qualifications

• Minimum 2 years previous experience in a Customs role 
• Good knowledge of customs brokerage process and CDS ideal
• Customer focus
• Expeditors’ applications and system knowledge
• Software proficiency, especially Microsoft Office (Excel, Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills, including listening, providing feedback, and teamwork
• Problem solving
• Process improvement
• Proactive, strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Additional Information

 

• Private Medical insurance 
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan