Danish-speaking Customer Support Advisor for big iGaming client in Malta
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What you'll do
- Assisting with betting, payments, and account queries via Live Chat, email, and phone
- Providing solutions, guidance, and a world-class experience every time
What they're looking for
- Native or fluent Danish, plus solid English communication skills (both written and verbal)
- A passion for delivering exceptional customer service
- Calmness under pressure and the ability to multitask like a pro
- Problem-solving initiative and eagerness to take ownership
- Openness to feedback and personal development
- Strong computer literacy (experience with CRM systems is a plus)
Nice to have
- Experience with CRM systems is a plus
- Previous experience in a fast-paced customer service environment is beneficial
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Start your next adventure under the Maltese sun
Imagine living on a beautiful Mediterranean island where every weekend feels like a mini holiday — surrounded by turquoise water, lively restaurants, and over 300 days of sunshine a year. Malta isn’t just a place to work — it’s a lifestyle. With its international community, vibrant culture, and laid-back coastal vibe, it’s no wonder so many people come here for a job and end up calling it home.
About the role
Our client, one of the world’s most loved online gambling brands, is on the lookout for Danish-speaking Customer Service Advisors who thrive in a fast-paced environment and enjoy turning every customer interaction into a positive experience.
You’ll be the friendly voice and helping hand for customers worldwide — assisting with betting, payments, and account queries via Live Chat, email, and phone. Your role will be all about providing solutions, guidance, and a world-class experience every time.
This is a full-time position for someone adaptable, motivated, and ready to work in sync with the sporting calendar. Expect a varied schedule — evenings, weekends, and public holidays — but also the satisfaction of being part of something exciting and dynamic.
Requirements
- Native or fluent Danish, plus solid English communication skills (both written and verbal)
- A passion for delivering exceptional customer service
- Calmness under pressure and the ability to multitask like a pro
- Problem-solving initiative and eagerness to take ownership
- Openness to feedback and personal development
- Strong computer literacy (experience with CRM systems is a plus)
- Previous experience in a fast-paced customer service environment is beneficial
Benefits
Aside from a competitive base salary, our client offers an impressive range of perks designed to make your life in Malta even better:
- Base starting salary: €33.600 annually
- Performance bonus and career development opportunities
- Free gym access
- Comprehensive private health insurance
- Healthy office snacks to keep you energised
- Your birthday off — because celebrations matter!
- Regular social events and team activities to help you build lasting friendships on the island
Relocation package:
- 6 weeks of paid company accommodation
- Allowance of €200 per week towards your accommodation for the remainder of your inital 26 weeks of service
- €100 added to the monthly salary for the first 6 months for flights to visit friends and family back home
Company
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