Next-job-abroad·14 days ago
14 days ago
Finnish-speaking Customer Support in Malta
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What you'll do
- Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
- Identify and support players in any difficulties they might encounter
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed
- Understand, guide, and support players in Responsible Gambling
- Collaborate with our client's Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
What they're looking for
- Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
- Be flexible and willing to work on a shift basis
- Have experience working with customers, listening to their needs, and providing the best solutions
- Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players
- You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
- You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
- Be an individual who is open to constructive feedback
- Be a team player that can also work independently
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn
more this position could be for you. No iGaming experience – No problem, our client will teach you
everything!
Our client wants you to:
- Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
- Be flexible and willing to work on a shift basis
- Have experience working with customers, listening to their needs, and providing the best
- solutions
- Be an excellent listener, have an empathic approach and take pride in giving an excellent
- service to our players
- You have exceptional organisation skills (including arriving on time, meeting deadlines, and
- finding accurate information in a timely manner).
- You are detail oriented with the ability to handle stressful situations while maintaining a
- positive attitude
- Be an individual who is open to constructive feedback
- Be a team player that can also work independently
Requirements
- Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
- Identify and support players in any difficulties they might encounter
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed
- Understand, guide, and support players in Responsible Gambling
- Collaborate with our client's Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
Benefits
- Private health insurance
- Free breakfast and lunch
- Wellness allowance
- Birthday leave
- Company and Team building events
- Relocation package to Malta including flight and 2 weeks of accommodation
And much more!
Company
Next-job-abroad
Sliema, Malta
Company facts come from this company's own listings. We only show what the postings themselves carry.