About the Role
We are looking for a skilled and motivated Debt Collection Agent to join our team and support our clients in the US market. In this role, you will be the primary point of contact for individuals with overdue accounts. Your main responsibility will be to engage debtors with professionalism and empathy, negotiate repayment solutions, and ensure compliance with federal and state regulations.
This position requires strong communication, negotiation, and problem-solving skills, along with the ability to remain calm and persuasive in challenging conversations.
Position: Debt Collection Agent (US Market)
Location: Bangalore, India (Full-Time, On-Site)
Shift Hours: 6:00 PM – 3:00 AM IST (US Time Zone Support), Rotational Shift and Week offs
Work Mode: 6 Days Work from Office
Key Responsibilities
- Contact Debtors: Reach out to individuals via phone regarding overdue accounts.
- Negotiate Repayment Plans: Work with debtors to establish realistic and mutually beneficial payment arrangements.
- Ensure Compliance: Follow all federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
- Maintain Records: Document all interactions, agreements, and payment updates in an accurate and timely manner.
- Resolve Disputes: Address objections with professionalism and provide solutions to help resolve outstanding balances.
- Meet Targets: Achieve monthly collection goals while maintaining high standards of customer interaction.
Qualifications & Skills
Required
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion abilities.
- Solid understanding of US debt collection regulations (FDCPA, state laws).
- Ability to handle difficult conversations with empathy and professionalism.
- High level of persistence, resilience, and problem-solving skills.
Preferred
- Prior experience in debt collection, customer service, or call center environments.
- Knowledge of US financial systems or prior work with US-based clients.
