Delivery Co-ordinator

Delivery Co-ordinator (12m FTC) 

London, Manchester, hybrid

This role is a 12m FTC with the view to extend.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Meta, and more! 

JOB PURPOSE

The Delivery Coordinator supports the Delivery Lead and Delivery Manager in driving day-to-day staffing operations and cross-functional team coordination for the Global Studio team. In this role, you will assist in orchestrating high-quality, on-time, and on-budget project delivery by processing resourcing / staffing requests, maintaining accurate operational data, and supporting process optimization initiatives. You play a key role in executing smooth staffing transitions, maintaining data integrity across platforms, and ensuring seamless operational support across multi-disciplinary teams.

KEY RESPONSIBILITIES

• Execute staffing operations & allocation by monitoring and processing staffing requests accurately and effectively ensuring clear communication and solutions-oriented support.
• Monitor and process staffing requests working in accordance to Delivery Leadership priorities.
• Support the execution of account transitions and staff moves, ensuring all operational actions are completed and stakeholders have absolute clarity.
• Process initial staffing requests for new business and assist in intercompany resource share processing.
• Collect and maintain accurate staffing data for capacity tracking.
• Maintain accuracy in our Jira ticketing workflow by ensuring tickets / requests are accurate.
• Support the review and approval process for Fixed-Term Contract (FTC) and permanent staff, maintaining data integrity and compliance.
• Actively support the team in continuous improvements within our process and workflow.
• Ensure accurate staffing data and reporting that provide overview and actionable insights to the wider delivery team.

WHAT WE ARE LOOKING FOR

• Experience in executing day-to-day staffing operations and resource coordination.
• Strong data management and analytical skills to maintain accurate records and generate actionable reports.
• Proven ability to govern operational processes, ensuring strict compliance, experience with Jira and Airtable tools is a bonus. 
• Effective communication and interpersonal skills to facilitate smooth talent transitions and stakeholder clarity.
• High attention to detail and a commitment to data integrity across operational platforms.
• Proactive approach to supporting process optimization and continuous delivery improvements.

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.