Deployment Engineer - Federal Customer

The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.

Key responsibilities

· Perform installation, integration, cabling, hardware swaps, and physical support tasks

· Troubleshoot break-fix incidents and restore services as quickly as possible

· Support tickets, service requests, and field issues through closure

· Validate equipment functionality and document support actions taken

· Coordinate with systems, network, automation, and logistics teams during deployments and sustainment

· Maintain tools, spares, parts, and support readiness as required

· Follow site procedures, escalation paths, and change practices

· Provide direct customer-facing support in operational settings

Required qualifications

· 12+ years of relevant experience with a bachelor’s degree

· Experience in field engineering, integration support, break-fix, deployment, or technical support roles

· Strong hands-on troubleshooting skills across hardware and infrastructure components

· Experience with ticket-based workflows and service response expectations

· Ability to work onsite and support physically active technical tasks

· Strong communication and team coordination skills

· Ability to travel up to 50% of the time, as required

· Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

· Experience in data center, lab, or secure facility support environments

· Experience with imaging, build, rack-and-stack, or cable management activities

· Experience supporting shift work, travel, or after-hours response as needed

· Familiarity with spare parts control, asset handling, and escalation coordination

· Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.