DevOps Tech Lead
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What you'll do
- Escalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.
- Technical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.
- Issue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.
- Platform & Infrastructure Expertise: Maintain an in-depth understanding of o9’s multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.
- Customer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.
- Continuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.
- Cross-Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.
What they're looking for
- Experience: 8+ years minimum of hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.
- Education: Bachelor’s degree required in Computer Science, Software Engineering, Information Technology, or a related field.
- Customer Engagement: Proven track record in customer-facing, high-severity escalation, or technical advisor roles.
- Cloud & Containerization: Deep hands-on experience with major cloud platforms (AWS, Azure, or GCP), Kubernetes, and container environments.
- CI/CD & Operations: Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.
- Troubleshooting: Proven ability to break down and resolve complex production issues within SaaS or cloud-native environments.
- Language: Fluent English (written and spoken) is required for daily collaboration with global teams and customers.
- Communication: Exceptional ability to distill complex technical concepts into clear language for both technical and non-technical audiences.
- Leadership & Resilience: Strong sense of urgency, ownership, and composure when navigating high-pressure incident situations.
Nice to have
- A Master’s degree is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
DevOps Tech Lead
As a DevOps Tech Lead, you will play a pivotal, high-visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.
We invest heavily in our talent. You’ll work with cutting-edge cloud architectures, solve complex high-stakes problems, and collaborate with a globally distributed, high-performing team.
What you’ll do for us
Escalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.
Technical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.
Issue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.
Platform & Infrastructure Expertise: Maintain an in-depth understanding of o9’s multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.
Customer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.
Continuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.
Cross-Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.
What you’ll have
Education & Experience
Experience: 8+ years minimum of hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.
Education: Bachelor’s degree required in Computer Science, Software Engineering, Information Technology, or a related field. A Master’s degree is preferred.
Customer Engagement: Proven track record in customer-facing, high-severity escalation, or technical advisor roles.
Technical Skills
Cloud & Containerization: Deep hands-on experience with major cloud platforms (AWS, Azure, or GCP), Kubernetes, and container environments.
CI/CD & Operations: Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.
Troubleshooting: Proven ability to break down and resolve complex production issues within SaaS or cloud-native environments.
Core Competencies & Language
Language: Fluent English (written and spoken) is required for daily collaboration with global teams and customers.
Communication: Exceptional ability to distill complex technical concepts into clear language for both technical and non-technical audiences.
Leadership & Resilience: Strong sense of urgency, ownership, and composure when navigating high-pressure incident situations.
**The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.
More about us…
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!
Company
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