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Jobs / Customer Service Manager in United States of America
1 day ago
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Zerofox·1 day ago
1 day ago

Director, Content & Digital Experience

Baltimore, United States of AmericaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • seo
  • content strategy
  • technical seo
  • geo

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What you'll do

  • Website strategy: Own the site as a conversion and narrative asset. Information architecture, page strategy, and roadmap prioritization, not just maintenance requests.
  • SEO & GEO: Own organic search performance and how ZeroFox content surfaces in AI answer engines (ChatGPT, Perplexity, Gemini) as those become real discovery channels alongside traditional search.
  • Content development: Set content strategy and editorial priorities across the site, blog, and gated assets. Direct the content writer's output against that strategy.
  • Web development oversight: Direct the web developer's priorities: page builds, technical SEO fixes, site performance. Translate business priorities into a build queue.
  • Design coordination: Direct the designer's priorities for web and content assets, and coordinate with the separate Creative function so brand visual standards don't drift apart.
  • Data partnership: Work with Marketing Intelligence & Ops to instrument the site and content properly. This role owns the strategy and roadmap; Ops owns the underlying data infrastructure and attribution.
  • Leadership: Full people management accountability for the content writer, web developer, and designer: priorities, growth, and performance.

What they're looking for

  • 8+ years in content, SEO, or digital marketing, with direct experience owning a company website as a strategic asset
  • Working knowledge of technical SEO and emerging GEO practices
  • Comfortable directing a developer's priorities without being one
  • Enough technical fluency to scope work and push back on timelines credibly
  • Experience managing a small cross functional team (writer, developer, designer)

Nice to have

  • Cybersecurity, SaaS, or B2B tech background preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

ZeroFox is the solution to discover, validate, and disrupt external cyber threats before they harm revenue or reputation. Our unified platform fuses Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection and Physical Security Intelligence. Trusted globally, ZeroFox delivers actionable intelligence to stay ahead of what's next and defend your world.


This role owns the website as a product and content as a growth channel. Strategy, SEO/GEO, and development sit under one accountable lead instead of splitting across separate owners. You'll direct the content writer, web developer, and designer as your execution team, and partner closely with Marketing Intelligence & Ops to keep content and web performance tied to pipeline, not just traffic.


Key Responsibilities:

  • Website strategy: Own the site as a conversion and narrative asset. Information architecture, page strategy, and roadmap prioritization, not just maintenance requests.
  • SEO & GEO: Own organic search performance and how ZeroFox content surfaces in AI answer engines (ChatGPT, Perplexity, Gemini) as those become real discovery channels alongside traditional search.
  • Content development: Set content strategy and editorial priorities across the site, blog, and gated assets. Direct the content writer's output against that strategy.
  • Web development oversight: Direct the web developer's priorities: page builds, technical SEO fixes, site performance. Translate business priorities into a build queue.
  • Design coordination: Direct the designer's priorities for web and content assets, and coordinate with the separate Creative function so brand visual standards don't drift apart.
  • Data partnership: Work with Marketing Intelligence & Ops to instrument the site and content properly. This role owns the strategy and roadmap; Ops owns the underlying data infrastructure and attribution.
  • Leadership: Full people management accountability for the content writer, web developer, and designer: priorities, growth, and performance.


What Success Looks Like:

  • Organic traffic and ranking performance on category and product terms
  • Visibility and citation rate in AI answer engines (GEO)
  • Content and web assisted pipeline, tracked jointly with Marketing Intelligence & Ops
  • Site conversion rate on key journeys, not just traffic volume
  • On time delivery against the web development roadmap


What You Bring:

  • 8+ years in content, SEO, or digital marketing, with direct experience owning a company website as a strategic asset
  • Working knowledge of technical SEO and emerging GEO practices
  • Comfortable directing a developer's priorities without being one. Enough technical fluency to scope work and push back on timelines credibly
  • Experience managing a small cross functional team (writer, developer, designer)
  • Cybersecurity, SaaS, or B2B tech background preferred


Scope:

This role owns content, SEO/GEO, and web strategy end to end. It does not own PR or media relations. That gap stays open separately and isn't absorbed by this hire.


Benefits 

  • Compensation $175,000 - $190,000 
  • Community-driven culture with employee events
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture


About us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.


Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Company

Zerofox
Baltimore, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Zerofox's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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