NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
54 minutes agoBe an early applicant
Apply with autofill
Apply with autofill
Fidelity Investments·BFSI·54 minutes ago
54 minutes agoBe an early applicant

Director, Fiduciary Activities, DC Innovation

Covington, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Fidelity Investments

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.


The
Role

As the Director, Fiduciary Activities, DC Innovation, you will serve as the governance and compliance anchor for Fidelity's Pooled Employer Plan (PEP) offerings. You will be responsible for managing the full lifecycle of the pooled plans' annual plan audits, leading the preparation and execution of fiduciary and investment oversight committees, and coordinating key regulatory testing processes—including Nondiscrimination Testing (NDT), payroll validation, QNEC (Qualified Nonelective Contribution) support, and annual 5500 preparation. Your role ensures that our pooled employer plans operate with the highest degree of fiduciary oversight, regulatory compliance, and operational consistency.


The Work

  • Plan Audit Leadership and Execution: Owns the PEP plan audit end‑to‑end, serving as the central coordinator across Product, Operations, Finance, Legal, Risk, and external auditors.
  • Fiduciary and Investment Oversight Committee Support: Ensures that PEP fiduciary governance is structured, transparent, and audit‑ready. The team will schedule, prepare material, and run the Fiduciary product fiduciary committee meetings.
  • NDT Oversight and Partner Management: Ensures PEP‑level NDT is executed accurately, consistently, and in coordination with the broader Testing and Reporting teams.
  • Payroll Validation and Employer Data Review: As a significant component of the audit and compliance function, the team oversees and implement employer payroll validation for PEP employers on an as needed basis.
  • Plan Correction Support and Process Innovation: This team provides expertise and oversight around QNEC calculations and delivery, with an eye towards improving this process as we scale.


The
Expertise and Skills You Bring

  • Deep subject matter expertise around annual testing, regulatory reporting, plan audit requirements and operational defect correction methodology.
  • A desire to partner with external and internal contacts to meet plan regulatory and audit requirements annually.
  • Ability to work on multiple projects and with a range of stakeholders simultaneously
  • Identify and document business requirements, current and future states, and ability to enhance and implement well designed processes.
  • Strong written and verbal communication skills, including the ability to summarize and interpret information to influence Subject Matter Experts, and Business Partners.
  • Experience demonstrating leadership through influence and deep partnership.


The
Team

You will join a high-performing product support team within the DC Innovation product group, focused on strengthening fiduciary integrity and governance for pooled employer retirement solutions. The team balances risk management, quality control and fiduciary oversight with driving long-term scalability across multiple products—including Fidelity Advantage 401(k) and new PEPs in different markets. In this role, you will help define a long-term strategy for how we consistently meet plan compliance requirements in an ever-evolving product climate.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Product Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

BFSI

Company

Fidelity InvestmentsBFSI
Covington, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Fidelity Investments's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • District Pro and Services Support Manager at Lowe's IndiaGoose Creek, United States of America–match not yet calculated
  • Sr. Director - Aesthetic Health External Innovation at Eli LillyUS, Indianapolis IN–match not yet calculated
  • Associate Director, AI for Discovery — New Target Discovery at AstraZenecaCambridge Kendall SQ, United States of America–match not yet calculated
  • Clinical Director - Clinical Mental Health Counseling at campbellsvilleRemote Location Kentucky–match not yet calculated
  • Head of Business Field - Light Truck 4x4/All Terrain Tires at ContinentalFort Mill, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India