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Jobs / Customer Service Manager in France
18 days ago
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SU
Schiller-international-university·18 days ago
18 days ago

Director – International Relations and Diplomacy Programs

Paris, FranceFull-timeOn-siteSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • higher education administration
  • academic program design
  • leadership
  • faculty management

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What you'll do

  • Lead International Relations and Diplomacy programs design, review, and continuous improvement in collaboration with Academic team and other university offices.
  • Participate in the review and assessment of program and course learning outcomes for International Relations and Diplomacy and other academic areas.
  • Engage actively in innovation within the area(s) of knowledge to update teaching and learning methodologies and educational technology in collaboration with the Educational Technology team and industry professionals.
  • Assess instructional needs and lead the effort to identify, hire and assign qualified faculty to all International Relations and Diplomacy courses across campuses in collaboration academic leaders on other campuses in a timely manner.
  • Collaborate with academic leaders on other campuses to identify, hire and assign qualified faculty to all courses on the Paris campus in a timely manner.
  • Lead annual evaluations of faculty in IRD across campuses and contribute to faculty annual performance evaluations at the Paris campus.
  • Conduct course observations as needed, both online and onsite.
  • Collaborate with the Educational Technology team to offer faculty development activities.
  • Support the growing Distance Learning Master’s program in International Relations and Diplomacy.
  • Collaborate with Dean of Institutional Effectiveness to ensure program quality and compliance with all regulations and accreditation requirements.
  • Monitor student outcomes data weekly and to identify students at risk. Work with faculty and student services to design interventions to support their retention and success.
  • Collaborate with Employability team and devise and implement measures and initiatives to boost students’ employability and career success.

What they're looking for

  • An earned Doctorate degree in International Relations and Diplomacy or related field from an accredited institution or close to completion.
  • Proven experience and demonstrated excellence in higher education, administration, and industry experience.
  • Academic program design and review and managing faculty and staff.
  • Passion and commitment to student support and success.
  • Knowledge and experience in distant leaning and online instruction.
  • Either native English speaker or proficiency level of English competency

Nice to have

  • Knowledge of the American and/or French higher education systems is a plus.
  • Local language (French, German, Spanish), desirable

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SU
Schiller-international-university
Paris, France

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Schiller International University's careers site·first seen 2 Sept 2026·last verified 8 Sept 2026·How we source jobs

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