NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
18 hours agoBe an early applicant
Apply with autofill
Apply with autofill
Tripactions·18 hours ago
18 hours agoBe an early applicant

Director of Strategic Finance, Europe

London, United KingdomSenior · 12+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at tripactions

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • strategic finance
  • pricing strategy
  • financial modeling
  • commercial strategy

PDF or DOCX · no account needed

Apply faster with autofill FREEtripactions uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Serve as the core strategic finance partner to the CEO of Navan Signature Services, demonstrating strong partnership with executive leadership and exceptional executive communication skills on diverse regional projects
  • Fully own the financial strategy and execution for the signature services division to drive growth and profitability
  • Spearhead the global integration and strategic wind-down of legacy subsidiaries, exercising extensive cross-functional influence to ensure all international entities are seamlessly unified under a single, streamlined financial ecosystem
  • Conceptualize and drive global go-to-market frameworks, leveraging deep experience in bespoke pricing and dynamic pricing strategies to adapt to varying market conditions and maximize revenue capture
  • Build and lead a high-performing pricing center of excellence; own the end-to-end monetization roadmap—integrating tiering, value-based pricing, and usage-based financial models—to drive NRR; and develop strict ROI frameworks ensuring product innovation directly translates to margin expansion
  • Partner with Deal Desk and Sales leadership to architect high-value enterprise exceptions; design and deploy real-time automated pricing calculators to accelerate sales cycles; and own the scenario-modeling engines that provide account management with data-driven facts to optimize renewals and minimize churn

What they're looking for

  • 12+ years of experience in strategic finance, pricing, or commercial strategy
  • At least 5 years in a leadership role within a high-growth technology or SaaS environment in Europe
  • Bachelor’s degree in Finance, Economics, or a quantitative field
  • Deep understanding of SaaS monetization levers (usage-based, seat-based, tiered) and price elasticity modeling
  • Expert-level financial modeling and a mastery of SQL and data visualization tools (Tableau, Power BI, or similar)
  • Experience optimizing pricing/CPQ tools and integrating them with financial planning systems (e.g., Pigment, Salesforce)
  • Ability to command a room and influence C-suite decisions through data-driven storytelling and clear commercial logic
  • A "commercial first" approach to finance
  • Proven ability to build structure in ambiguous, fast-paced environments and a relentless bias for action

Nice to have

  • MBA or advanced degree

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform. Our mission is to make travel easy for every frequent traveler by delivering an intuitive experience that travelers love and finance teams rely on. From AI-driven search to automated expense reconciliation, we help our customers focus on the human connections that drive their success. Our team is our competitive edge – a high-performance group of smart, driven people committed to winning together. At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career.

We are looking for a Director / Senior Director of Strategic Finance to act as the primary financial and commercial leader for our Signature Service organisation out of the UK. In this highly visible role, you will serve as the strategic right-hand to the CEO of Signature Services while driving critical global initiatives. You will lead complex structural integrations, shape our global pricing strategy, and build scalable frameworks that drive monetization and streamline commercial operations. We are seeking a dynamic, "commercial first" leader who thrives in ambiguity, commands the room with data-driven storytelling, and can seamlessly translate complex financial architecture into actionable business growth.  This role will not be responsible for treasury and accounting but would work cross functionally with their counterparts. 

What You’ll Do

  • European Leadership & Signature Services Business Partner: Serve as the core strategic finance partner to the CEO of Navan Signature Services, demonstrating strong partnership with executive leadership and exceptional executive communication skills on diverse regional projects. Fully own the financial strategy and execution for the signature services division to drive growth and profitability.
  • Global Ecosystem Integration: Spearhead the global integration and strategic wind-down of legacy subsidiaries, exercising extensive cross-functional influence to ensure all international entities are seamlessly unified under a single, streamlined financial ecosystem.
  • Global Market & Dynamic Pricing Strategy: Conceptualize and drive global go-to-market frameworks, leveraging deep experience in bespoke pricing and dynamic pricing strategies to adapt to varying market conditions and maximize revenue capture.
  • Strategic Leadership & Monetization: Build and lead a high-performing pricing center of excellence; own the end-to-end monetization roadmap—integrating tiering, value-based pricing, and usage-based financial models—to drive NRR; and develop strict ROI frameworks ensuring product innovation directly translates to margin expansion.
  • Commercial Operations & Deal Execution: Partner with Deal Desk and Sales leadership to architect high-value enterprise exceptions; design and deploy real-time automated pricing calculators to accelerate sales cycles; and own the scenario-modeling engines that provide account management with data-driven facts to optimize renewals and minimize churn.

What We’re Looking For

Experience & Education

  • Leadership: 12+ years of experience in strategic finance, pricing, or commercial strategy, with at least 5 years in a leadership role within a high-growth technology or SaaS environment in Europe.
  • Educational Background: Bachelor’s degree in Finance, Economics, or a quantitative field. An MBA or advanced degree is highly preferred.

Technical & Analytical Skills

  • Pricing Expertise: Deep understanding of SaaS monetization levers (usage-based, seat-based, tiered) and price elasticity modeling.
  • Financial Powerhouse: Expert-level financial modeling and a mastery of SQL and data visualization tools (Tableau, Power BI, or similar).
  • Systems Thinker: Experience optimizing pricing/CPQ tools and integrating them with financial planning systems (e.g., Pigment,, Salesforce).

Professional Attributes

  • Executive Presence: Ability to command a room and influence C-suite decisions through data-driven storytelling and clear commercial logic.
  • Negotiation Mindset: A "commercial first" approach to finance—you seek ways to say "yes" to deals while protecting the company’s bottom line.
  • Detailed: Possesses the agility to zoom out for big-picture financial modeling and zoom in to ensure the integrity of the underlying data.
  • Adaptability: Proven ability to build structure in ambiguous, fast-paced environments and a relentless bias for action.

 

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. 

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Company

Tripactions
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Tripactions's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

Similar jobs

  • DO NOT APPLY - TEST REQ - CRG - Sr Director Med Info Ops - Cambridge United Kingdom at thermofisherRemote, United Kingdom–match not yet calculated
  • Director - Risk Investigation 3 at Genpact9752, United Kingdom–match not yet calculated
  • Director of Rooms at shhotelsandresortsTreehouse Manchester, United Kingdom–match not yet calculated
  • Director, Events & Live Experiences at Omnicom GroupLondon, United Kingdom–match not yet calculated
  • Assistant Relationship Director, Corporate Banking at NatWest GroupNottingham, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India