Humana·13 days ago
13 days ago
Director, Product Management
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What you'll do
- Lead the development of next-generation IVR and conversational automation capabilities
- Drive the vision and strategy for our enterprise IVR ecosystem
- Focus on modernisation and intelligent automation
What they're looking for
- Deep IVR expertise
- Strong background in product management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Take on the role of Director, Product Management to lead the development of next-generation IVR and conversational automation capabilities. Drive the vision and strategy for our enterprise IVR ecosystem, focusing on modernisation and intelligent automation. Ideal for experienced leaders with deep IVR expertise and a strong background in product management.
Skills
- ivr platforms
- google gecx
- product management
- conversational ai
- generative ai
- agentic ai
- llm/nlu/nlp models
- call routing
- api integration
- backend system integration
- agile
- human-centered design
- cross-functional collaboration
- team leadership
- genesys
- okr delivery
- enterprise-scale initiatives
- stakeholder management
- executive presentation
- nuance
- amazon connect
- five9
- cloud-native platforms
- solution evaluation
- risk management
Company
Humana
Nationwide, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.