Director, Program Operations Metrics
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What you'll do
- Lead the governance, execution, and continuous improvement of Quest Diagnostics’ Operational KPI program through partnership with executive Franchise (Idea to Market), Commercial (Market to Order) and Operational (Order to Cash) leaders.
- Own DMS process responsible for delivering Quality and Service metrics performance across all Regions.
- Design, develop and implement Operational Analytics tools throughout Order to Cash functions.
- Establish embedded operating rhythms and facilitate adoption of tools throughout multiple levels of management to continuously improve established KPIs and systematically optimize capital and labor resources.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Lead the governance, execution, and continuous improvement of Quest Diagnostics’ Operational KPI program through partnership with executive Franchise (Idea to Market), Commercial (Market to Order) and Operational (Order to Cash) leaders. Own DMS process responsible for delivering Quality and Service metrics performance across all Regions.
Design, develop and implement Operational Analytics tools throughout Order to Cash functions. Establish embedded operating rhythms and facilitate adoption of tools throughout multiple levels of management to continuously improve established KPIs and systematically optimize capital and labor resources.
This position needs to be located near any major quest lab, including Pittsburgh, PA or Secaucus, NJ.
Pay Range: $170,000-210,000/year + 20% Annual Incentive Plan
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
- We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- …and so much more!
Company
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