NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
1 day ago
Apply with autofill
Apply with autofill
Advertisepurple·1 day ago
1 day ago

Director, Social Commerce

Santa Monica, United States of AmericaFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at advertisepurple

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • tiktok shop
  • team management
  • strategic planning
  • client management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead Advertise Purple’s TikTok Shop division, owning client strategy, growth, execution, and overall program performance
  • Develop and direct TikTok Shop strategies focused on increasing GMV and building sustainable client growth
  • Serve as the primary senior client-facing liaison, communicating strategy, performance, opportunities, and challenges
  • Manage, mentor, and develop the Social Commerce team while establishing clear goals, processes, and performance expectations
  • Identify and activate growth opportunities across the TikTok Shop ecosystem, including GMV Max, LIVE, Creator Contests, and creator affiliate programs
  • Oversee technical integrations and program infrastructure, including TikTok Shop, Shopify, Cruva, Euka, and other third-party platforms
  • Monitor client performance and translate data and trends into actionable strategic recommendations
  • Iterate on existing department processes and best practices, identifying opportunities to improve how the team operates and scales

What they're looking for

  • BA/BS degree from an accredited university
  • Experience managing, mentoring, and developing a team
  • Demonstrated experience managing and growing TikTok Shop programs
  • Deep understanding of the TikTok Shop ecosystem and the strategies required to successfully scale brands on the platform
  • Strong understanding of the technical integrations and operational infrastructure required to run successful TikTok Shops
  • Proven client-facing experience with the ability to communicate strategy and performance to key stakeholders
  • Familiarity with third-party TikTok Shop tools such as Cruva and Euka and e-commerce platforms such as Shopify
  • Strong understanding of TikTok Shop growth levers, including GMV Max, TikTok LIVE, Creator Contests, and creator affiliate programs
  • Strong analytical, organizational, communication, and leadership skills with the ability to take ownership of a growing business function

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At Advertise Purple, we’ve built a culture based on collaboration, ambition, and accountability – but most importantly we like being around good people. We’re looking for people who choose to show up with the right attitude, and put in the effort to make an impact in order to help us take Advertise Purple to the next level!


The Director of Social Commerce will lead Advertise Purple’s TikTok Shop division and be responsible for growing our clients’ TikTok Shop programs. This person will own the strategic direction of the division, manage and develop the Social Commerce team, serve as the senior client-facing liaison for Advertise Purple, and oversee the technical and third-party integrations required to operate and scale successful programs. The Director will develop and oversee strategies designed to drive sustainable growth across the TikTok Shop ecosystem, leveraging opportunities including GMV Max, TikTok LIVE, Creator Contests, our creator Discord community, creator affiliate programs, and third-party platforms.


What You'll Do: 

  • Lead Advertise Purple’s TikTok Shop division, owning client strategy, growth, execution, and overall program performance
  • Develop and direct TikTok Shop strategies focused on increasing GMV and building sustainable client growth
  • Serve as the primary senior client-facing liaison, communicating strategy, performance, opportunities, and challenges
  • Manage, mentor, and develop the Social Commerce team while establishing clear goals, processes, and performance expectations
  • Identify and activate growth opportunities across the TikTok Shop ecosystem, including GMV Max, LIVE, Creator Contests, and creator affiliate programs
  • Oversee technical integrations and program infrastructure, including TikTok Shop, Shopify, Cruva, Euka, and other third-party platforms
  • Monitor client performance and translate data and trends into actionable strategic recommendations
  • Iterate on existing department processes and best practices, identifying opportunities to improve how the team operates and scales


What You Have: 

  • BA/BS degree from an accredited university
  • Experience managing, mentoring, and developing a team
  • Demonstrated experience managing and growing TikTok Shop programs
  • Deep understanding of the TikTok Shop ecosystem and the strategies required to successfully scale brands on the platform
  • Strong understanding of the technical integrations and operational infrastructure required to run successful TikTok Shops
  • Proven client-facing experience with the ability to communicate strategy and performance to key stakeholders
  • Familiarity with third-party TikTok Shop tools such as Cruva and Euka and e-commerce platforms such as Shopify
  • Strong understanding of TikTok Shop growth levers, including GMV Max, TikTok LIVE, Creator Contests, and creator affiliate programs
  • Strong analytical, organizational, communication, and leadership skills with the ability to take ownership of a growing business function

 

What We Offer: 

  • 100% paid employer-paid benefits (health, dental, vision, and life insurance)
  • 401k match up to 6%
  • Unlimited Vacation
  • Mental Health Days
  • Flexible Fridays from January to October (offline at 2:00 PM)
  • Fully Remote

 

About Advertise Purple

Advertise Purple, Inc., the recipient of the 2021 Rakuten OPM/Agency of the Year and the prestigious 2023 Sammy Award, is the leading management agency in today’s fastest-growing digital marketing channel for e-commerce retailers: affiliate. With a $6 billion addressable market, and estimated 20 million e-commerce stores, our award-winning suite of technology and service tools are well-positioned to serve the growing global demand.


Advertise Purple continues to lead the way, securing a spot on Inc Magazine's Fastest Growing Companies list for an impressive six consecutive years. We're also honored to have been recognized by Inc. Magazine as one of the 'Best Workplaces in the U.S.' and as a 'Top 50 Advertising & Marketing Agency in the U.S.' These accolades reflect our unwavering commitment to providing an exceptional experience for both our clients and employees, making us a standout in the industry.


We believe that diversity benefits enhance everyone's development at Advertise Purple. Our goal is to attract, develop, and retain the best and brightest from diverse backgrounds and all walks of life. This requires our organization to cultivate an inclusive culture in which all employees feel valued, are treated fairly, have a work-life balance, and have the opportunity to be successful at Advertise Purple.

Company

Advertisepurple
Santa Monica, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Advertisepurple's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

Similar jobs

  • Director, Field Enablement & Adoption at NovartisRemote Position (USA)–match not yet calculated
  • Vice President, Real Assets Accounting (REIT) at blueowlChicago, United States of America–match not yet calculated
  • Assistant Customer Experience Manager at weis005, United States of America–match not yet calculated
  • Assistant Customer Experience Manager at weis076, United States of America–match not yet calculated
  • PMO & Change Management Director at nutraceuticalOgden, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India