DSC DISTRIB SUPPLY CHAIN JG7

Dimension: Manage post-delivery activities across multiple countries, including Thailand, Malaysia, Singapore, the Philippines, Hong Kong, and India/UAE. Where You Fit In? You will be part of the Supply Chain Support Team South-East Asia and will report directly to the Supply Chain Support Team Lead. The Supply Chain Support Team is a newly established organization within the Distribution Optimisation & Assurance (DOA) organization, providing support for road transport bulk fuel deliveries, with a primary focus on post-delivery activities. You will typically work five days per week in a hybrid working arrangement, with office attendance requirements to be agreed upon with your Line Manager. You will be responsible for post-delivery operational activities across Thailand, Malaysia, Singapore, Philippines, Hong Kong, and India/UAE. Over time, the role will expand to cover all Order-to-Delivery activities that are not managed through TMP or transitioned to hauliers. Collaborate closely with fellow Supply Chain Support Team South-East Asia members to deliver targeted business value and support Road Transport operations across the region. Maintain strong working relationships with the Regional DOA Road Transport Lead and key Road Transport focal points within the supported countries and clusters. Interface regularly with Road Transport Contractors, as well as various Shell-owned, Joint Venture (JV), and Outside Supply Point (OSP) terminals, to support operational excellence and service delivery What is the Role? Confirm product deliveries to customers and support product reconciliation through the Supply Chain Support processes, using IT tools in a timely and efficient manner. Process delivery shipments in GSAP in a timely manner ensuring subsequent process of invoicing can be executed and monitor gains and losses of road transport movements. Handle open customer disputes and quantity adjustment corrections in a timely manner as per SLAs. Participate in stakeholder meetings such as Mobility/Supply/Road Transport /FO to share team performance and feedback. Demonstrate good knowledge level of all the tools used in the team. Develop competence to act as GSAP professional and Super User to contribute to team’s flexibility. Embed CI including on root cause analysis as part of operational process improvement, in ensuring that non routine actions are kept to a minimum, and clear segregation on improvements needed by haulier scheduling Contribute in achieving operational targets through process compliance and competency building by: Assisting in training new staff Supporting and coaching team members to help solve operational issue Proactive monitoring and following up on process deviations and quality issues Analysing team’s KPIs Special Challenges: Support projects to continuously improve team’s performance and efficiency via regular driver performance management (e.g. minimize driver mistakes, non-reported/wrongly reported changes, number of non-touchless shipments, retail corrections and other), controlling and improving depot data accuracy, KPI monitoring. Act as focal point and support implementation of new business scenarios (new business model, customers, depots, suppliers, data exchange between depots or hauliers). Coach, lead, help and motivate team members in ongoing operations and exceptional, non-standard situations. Close teamwork within the scope and in particular with Scheduling Team, Delivery Assurance Team and being a support in terms of ways of working and proper communication within other scopes. Process month-end closure under high pressure. Professional competencies: Previous experience in Supply Chain, Logistics or Finance Operations will be an advantage Very good system knowledge: Excel / GSAP Proven good analytical, problem solving and decision-making skills Maintain resilience under pressure Proven strong commercial mindset & external focus Excellent communication and partnerships skills Languages: Advanced English (C1)