Dynamics CRM – Business Analyst (Full Time)
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What you'll do
- Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
- Prepare and maintain Functional Requirements document and Functional design document
- Coaching and guiding the development team on requirements and functional aspects
- Functional testing of the implemented CRM system
- Provide end user training
- Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
- Client facing, assertive, excellent communication
What they're looking for
- Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality
- Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )
- Excellent in communication, documentation and articulation skills
- Experience of functional analysis, gap-fit analysis and functional support
- Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
First IT Solutions
Job Description
Required Technical Skill Set
Must-Have
• Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality
• Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )
• Excellent in communication, documentation and articulation skills
• Experience of functional analysis, gap-fit analysis and functional support
• Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation
• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
• Prepare and maintain Functional Requirements document and Functional design document
• Coaching and guiding the development team on requirements and functional aspects
• Functional testing of the implemented CRM system
• Provide end user training
• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
• Client facing, assertive, excellent communication
Additional Information
Job Status: Full Time
Share the Profiles to mdanish(at)1stitsolutions.com
Contact: 703-349-1004
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