End-User Support Technical Specialist

We are seeking a dedicated End-User Support Technical Specialist to provide technical support to customers on a range of audio products. You will diagnose and resolve issues, communicate directly with end users, and contribute to self-help content. Ideal candidates have customer service experience and strong communication skills.

Skills

• technical support
• customer service
• product knowledge
• bluetooth technologies
• ms office
• jd edwards
• ecommerce solutions
• repair portal
• web shop support
• complaint handling
• data entry
• troubleshooting
• direct sales support
• online direct sales
• kpi achievement
• relationship building
• analytical skills
• problem solving
• policy interpretation
• regulatory compliance